Durham Water Bill Pay: Convenient Options for Easy Payment

General Billing and Payments to the City of Durham Pay a general bill (NOT water/sewer) online through the General Billing Portal Parking Learn about the City’s parking services …

Make a Payment – Water Bill, Utilities, Parking | Durham, NC


Are you looking for a hassle-free way to pay your Durham water bill? Look no further! In this article, we will provide you with all the information you need to conveniently pay your water bill in Durham. With various payment options, contact details, and important information about late payments and payment extensions, we’ve got you covered. Let’s dive in!


Paying your water bill should be a simple and straightforward process. In Durham, the City offers multiple payment options to ensure convenience for its residents. Whether you prefer online payments, phone payments, or in-person payments, there’s a method that suits your needs.

Convenient Online Payment Portal

To make your water bill payment online, the City of Durham provides a customer billing and account portal [1]. This secure portal allows you to:

  • Save your account and payment method details for future payments.
  • Set up recurring payments using your credit/debit card or e-check (bank draft).
  • Receive email or text message notifications when a bill is issued.
  • View and download your bills in PDF format.
  • Access your bill and payment history, which can be downloaded into Excel.
  • Link multiple accounts with one log-in for easy management.

You can create and access your portal account at https://ipn2.paymentus.com/cp/dhnc [3].

Other Payment Options

If you prefer alternative payment methods, the City of Durham offers additional options:

  • Pay by phone: Call 919-560-1200, Option 1, to make a payment over the phone [2].
  • Pay in person: Visit the cashiering counter at Mist Lake, 1600 Mist Lake Drive, or City Hall to pay your water bill in cash [2].
  • Western Union: The City has partnered with Western Union to provide authorized cash payment locations throughout Durham. You can pay your water bill in cash at any of these locations, which are open seven days a week and in the evenings [2].

Contact Information

If you have any questions or need assistance with your water bill, the City of Durham’s customer service representatives are ready to help. You can reach them at 919-560-1200 between 8 a.m. and 5 p.m., Monday through Friday [2].

Late Payments and Payment Extensions

It’s important to pay your water bill on time to avoid late fees and service disconnection. The City of Durham provides a grace period of 21 days after the billing date for payment. If the amount due is not paid within this period, a late charge of 1 percent will accrue on the unpaid balance [2].

If you are unable to make your payment on time, the City may offer payment extensions in certain circumstances. It’s recommended to contact customer service at 919-560-1200 to discuss your situation and explore possible options [2].


Paying your Durham water bill has never been easier. With the City’s convenient online payment portal, various payment options, and helpful customer service, you can easily manage your water bill payments. Remember to pay on time to avoid late fees and consider reaching out to customer service if you need assistance or a payment extension.

Learn more:

  1. Payments & Utilities | Durham, NC
  2. Customer Billing Services | Durham, NC
  3. Customer Portal FAQs | Durham, NC


How do I pay my water bill in Durham?

Use “City of Durham Department of Water Management” as the Company name. Use the Last Name and Account Number which are printed on your utility bill. Bring your bill or payment stub with you. Make your payment with cash only. There is no fee for customers. The store clerk will receive your funds and enter the payment information.

How does Durham water service work?

Our more than 350 water professionals deliver pure, clean drinking water to the people of Durham 24 hours a day, seven days a week, 365 days a year. Quick response teams fix water main breaks, sewer overflows, and other emergencies. We also treat used water at reclamation facilities before safely returning it to the environment.

How do I pay my tax in Durham County?

Payment by phone call toll free 1-866-892-0656. The local number for pay by phone is (919) 256-5101. You will be charged a convenience fee for this service. This fee is not part of your tax, and Durham County does not receive the convenience fee.

What services are included in a monthly water bill?

Charges for monthly water use, annual stormwater fees, and optional yard waste services are included in monthly water bills, and can be paid in the following ways: Assessments can be billed for water and sewer, street or roadway improvements, and sidewalks. Learn about the City’s parking services on the Park Durham website.

Customer Billing Services | Durham, NC

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