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Paying Your El Paso Electric Bill: A Guide to Online and Phone Payments

El Paso Electric provides its customers with various payment options to make their bill payments convenient and hassle-free. In this article, we will discuss the two most commonly used payment methods, namely, online and phone payments. We will also provide step-by-step instructions on how to make payments using these methods.

Paying Your Bill Online

To make an online payment, follow these simple steps:

1. Go to El Paso Electric’s official website: www.epelectric.com.
2. Click on the “Bill Management Center” tab located at the top of the page.
3. Select “Pay Online or by Phone” from the drop-down menu.
4. Choose the type of payment you want to make: either a one-time payment or a recurring payment.
5. Enter your El Paso Electric account number and service address zip code.
6. Select the payment method: credit card, debit card, or electronic check.
7. Enter the payment amount and confirm the payment.
8. You will receive a confirmation number once the payment is processed.

Paying Your Bill by Phone

To make a phone payment, follow these simple steps:

1. Call El Paso Electric’s customer care department at 1-800-624-2142.
2. Choose the option to make a payment.
3. Enter your El Paso Electric account number and service address zip code.
4. Follow the prompts to enter your payment information.
5. Confirm the payment amount.
6. You will receive a confirmation number once the payment is processed.

BillMatrix: A Convenient Way to Pay Your Bill

BillMatrix is a secure and easy-to-use platform that allows you to make payments online or by phone. Here are the benefits of using BillMatrix:

1. Convenience: You can make payments 24/7, 365 days a year.
2. Security: BillMatrix uses advanced security measures to protect your personal and financial information.
3. Efficiency: Payments are processed quickly, and you will receive a confirmation number immediately after the payment is processed.
4. Flexibility: You can make payments using various methods, such as credit cards, debit cards, and electronic checks.

How to Register for BillMatrix

To register for BillMatrix, follow these simple steps:

1. Go to El Paso Electric’s official website: www.epelectric.com.
2. Click on the “Bill Management Center” tab located at the top of the page.
3. Select “Pay Online or by Phone” from the drop-down menu.
4. Click on the “BillMatrix” link.
5. Enter your El Paso Electric account number and service address zip code.
6. Follow the prompts to create a username and password.
7. Enter your payment information.
8. Confirm your registration.

Frequently Asked Questions

Q: Is there a fee for using BillMatrix?
A: Yes, there is a service fee of $2.35 for all forms of payment made using BillMatrix.

Q: Can I make a payment using my smartphone?
A: Yes, you can make payments using your smartphone by downloading the Bill2Pay app.

Q: How long does it take for the payment to be processed?
A: Payments made by 6 p.m. MT on a business day will post to your El Paso Electric account the following business day. Payments made on weekends and holidays or after 6 p.m. MT on a business day will take two business days to post to your El Paso Electric account.

Q: Can I schedule a recurring payment?
A: Yes, you can schedule recurring payments using BillMatrix.

Conclusion

Paying your El Paso Electric bill is now easier and more convenient than ever before. With the option to pay online or by phone, you can choose the method that suits you best. Additionally, BillMatrix provides an efficient and secure platform for making payments. By following the instructions provided in this article, you can make your bill payments quickly and easily.