Paying Your Water Bill in Philadelphia: A Comprehensive Guide

Introduction

As a resident of Philadelphia, it is essential to understand how to pay your water bill efficiently. This guide will provide you with a comprehensive overview of the process, including the various payment methods available and the steps to dispute a water bill if necessary. We will strictly follow the information provided on the official City of Philadelphia website, specifically the pages linked below:

• https://www.phila.gov/services/water-gas-utilities/pay-or-dispute-a-water-bill/pay-a-water-bill/
• https://www.phila.gov/services/water-gas-utilities/pay-or-dispute-a-water-bill/

Paying Your Water Bill

To pay your water bill, you can choose from the following payment methods:

Automatic Bank Payments

You can set up automatic bank payments using your savings or checking account. To do this, you will need your nine-digit Water Access Code, which can be found on your bill, and your bank’s nine-digit routing number. You can set up automatic payments through the City’s water bill payment website, MyPhillyWaterBill.

Credit or Debit Card

You can also pay your water bill using a credit or debit card. There is a processing fee applicable to this method. To pay using a card, visit the City’s water bill payment website, MyPhillyWaterBill, and follow the instructions.

E-Check (FREE)

Another option is to pay using an e-check. This method is free of charge, and you can set up recurring payments. To pay using an e-check, you will need your bank’s nine-digit routing number and your savings or checking account number.

Cash

If you prefer to pay in cash, you can do so at the Municipal Services Building (MSB). Please bring your water bill to the appointment. If you don’t have a copy, you can print a bill from MyPhillyWaterBill.

Payment Agreements

If you are experiencing financial difficulties and are unable to pay your water bill, you may be eligible for a payment agreement. You can contact the Water Revenue Bureau to discuss your options.

Disputing a Water Bill

If you believe there is an error or a problem with your water bill, you can appeal to the Water Revenue Bureau. You can dispute your bill online or in person at the Municipal Services Building (MSB). Please bring your water bill and any supporting documentation.

Conclusion

Paying your water bill in Philadelphia is a straightforward process, and there are various payment methods available to suit your needs. If you have any questions or concerns, you can contact the Water Revenue Bureau for assistance. Remember to always check the official City of Philadelphia website for the most up-to-date information.

FAQs

1. Can I pay my water bill over the phone?
   No, you cannot pay your water bill over the phone. However, you can pay online, in person, or through automatic bank payments.
2. Can I pay my water bill in person?
   Yes, you can pay your water bill in person at the Municipal Services Building (MSB). Please bring your water bill and payment.
3. How do I set up automatic bank payments for my water bill?
   You can set up automatic bank payments through the City’s water bill payment website, MyPhillyWaterBill. You will need your nine-digit Water Access Code and your bank’s nine-digit routing number.
4. Can I pay my water bill using a credit or debit card?
   Yes, you can pay your water bill using a credit or debit card. However, there is a processing fee applicable to this method.
5. Can I dispute my water bill online?
   Yes, you can dispute your water bill online through the City’s website. You will need your water bill number and some basic information to proceed.