Pay Water Bill | City of Tuscaloosa

Paying your water bill in the City of Tuscaloosa is now easier than ever. With our online services, you can pay your bill quickly and securely. No more waiting in line or mailing a check. You can also view your account information, check your consumption history, and make an online payment.

To get started, you will need your account number and customer number. If you do not have this information, you can email us to request it. In your email, please include the following:

• Account holder’s name
• Service address
• Last four digits of the account holder’s SS#

Once you have your account number and customer number, you can click on the link below to proceed to account services.

Pay Water Bill

To pay your water bill online, click on the link below.

Pay Water Bill

You will be directed to our secure payment portal, where you can enter your account number and customer number to access your account information. From there, you can view your consumption history, check your account balance, and make a payment using a debit or credit card.

Please note that additional processing time should be allowed for all payments not made by automatic bill payment plan or to a customer service representative during business hours.

If your water service has been disconnected, you will need to make a payment online to re-establish service. Once you have made your payment, please email us at [email protected] or call our customer service line at 205-248-5500 during our regular hours of operation (Monday-Friday, 7 a.m. – 5 p.m., excluding holidays) and speak with a customer service representative to schedule an appointment to reconnect water service.

Account Service Center

If you need assistance with paying your water bill, you can visit our customer service center located at 2230 Gary Fitts St., Tuscaloosa, AL 35401. Our office hours are Monday-Friday, 7:30 a.m. – 4:30 p.m. You can also contact us by phone at 205-248-5500 or by email at [email protected].

FAQs

1. How do I pay my water bill?
   You can pay your water bill online, in person, or by mail. For more information, click on the link below.

Pay Water Bill

1. Can I view my account information online?
   Yes, you can view your account information, check your consumption history, and make an online payment.

2. How do I request my account number and customer number?
   You can email us at [email protected] to request your account number and customer number. In your email, please include the following:

• Account holder’s name
• Service address
• Last four digits of the account holder’s SS#

1. What are the office hours for the customer service center?
   The customer service center is open Monday-Friday, 7:30 a.m. – 4:30 p.m.

2. How do I contact the customer service center?
   You can contact the customer service center by phone at 205-248-5500 or by email at [email protected].