Paying Your Trenton Water Works Bill: A Step-by-Step Guide

Introduction

Welcome to the Trenton Water Works bill payment guide! In this article, we will walk you through the process of paying your water bill online, over the phone, or in person. We will also provide you with information on how to check your account balance, view your billing history, and resolve any issues you may have with your water service.

Online Payments

The fastest and most convenient way to pay your Trenton Water Works bill is through the city’s online payment system. To make an online payment, follow these steps:

1. Go to the City of Trenton’s website at www.trentonnj.org.
2. Click on the “Online Payments” tab located on the top menu bar.
3. Select “Water/Sewer” from the drop-down menu.
4. Enter your account number and followed by the account type (W for water or S for sewer).
5. Enter your payment information, including the payment amount, payment method (credit/debit card or e-check), and confirmation number.
6. Review your payment details and click “Submit” to complete the transaction.
7. Print or save your receipt for your records.

Phone Payments

If you prefer to pay your bill over the phone, you can call the City of Trenton’s customer service center at (609) 989-3000. Follow these steps:

1. Call (609) 989-3000 during business hours (Monday – Friday, 8:30 am – 4:30 pm).
2. Press 1 for water/sewer payments.
3. Follow the prompts to enter your account number and payment information.
4. Confirm your payment details and wait for the confirmation number.
5. Write down the confirmation number for your records.

In-Person Payments

If you prefer to pay your bill in person, you can visit the City of Trenton’s Water/Sewer Billing Office located at 319 East State Street, Trenton, NJ 08608. Follow these steps:

1. Bring your water/sewer bill and payment to the Water/Sewer Billing Office.
2. Write your account number and payment amount on the payment stub.
3. Enclose your payment in the provided envelope.
4. Drop your payment in the designated drop box or hand it to a customer service representative.
5. Receive your receipt from the customer service representative.

Checking Your Account Balance and Billing History

To check your account balance or view your billing history, follow these steps:

1. Go to the City of Trenton’s website at www.trentonnj.org.
2. Click on the “Online Payments” tab located on the top menu bar.
3. Select “Water/Sewer” from the drop-down menu.
4. Enter your account number and followed by the account type (W for water or S for sewer).
5. Click on “View Billing History” or “Check Account Balance” to access your account information.

Resolving Issues with Your Water Service

If you experience any issues with your water service, such as a leak, low water pressure, or discolored water, contact the City of Trenton’s Water/Sewer Department at (609) 989-3000. Follow these steps:

1. Call (609) 989-3000 during business hours (Monday – Friday, 8:30 am – 4:30 pm).
2. Press 2 for water/sewer emergencies.
3. Provide your account number and a detailed description of the issue.
4. Wait for a customer service representative to assist you.

Conclusion

Frequently Asked Questions