Paying Your TOUA Bill: A Step-by-Step Guide

As a customer of the Tohono O’odham Utility Authority (TOUA), paying your bill is now easier than ever. With two convenient options available, you can choose the method that works best for you. In this guide, we will walk you through the process of paying your TOUA bill using the online bill pay system and the TOUA mobile app.

Online Bill Pay

To pay your TOUA bill online, follow these simple steps:

1. Go to the TOUA website (www.toua.net) and click on the “Pay Bill” tab located at the top of the page.
2. Select “SmartHub Portal” from the drop-down menu.
3. Click on “Log in” to access your account.
4. Enter your account number and password to log in. If you have forgotten your password, you can reset it by clicking on “Forgot Password.”
5. Once you are logged in, you will be taken to your account dashboard. Here, you can view your current bill, payment history, and usage.
6. Click on the “Make a Payment” button to proceed with the payment process.
7. Select the payment method you prefer (credit/debit card or bank draft).
8. Enter the payment amount and complete the transaction.
9. You will receive a confirmation of your payment, which you can print or save for your records.

TOUA Mobile App

Alternatively, you can use the TOUA mobile app to pay your bill on the go. Here’s how:

1. Download the TOUA mobile app from the App Store (for Apple devices) or Google Play (for Android devices).
2. Open the app and select “Log in” to access your account.
3. Enter your account number and password to log in. If you have forgotten your password, you can reset it by clicking on “Forgot Password.”
4. Once you are logged in, you will be taken to your account dashboard. Here, you can view your current bill, payment history, and usage.
5. Click on the “Make a Payment” button to proceed with the payment process.
6. Select the payment method you prefer (credit/debit card or bank draft).
7. Enter the payment amount and complete the transaction.
8. You will receive a confirmation of your payment, which you can print or save for your records.

Frequently Asked Questions

Q: Is there a fee for using the online bill pay or mobile app?
A: No, there is no fee for using the online bill pay or mobile app.

Q: Can I use a credit/debit card to pay my bill?
A: Yes, you can use a credit/debit card to pay your bill through the online bill pay or mobile app.

Q: Can I set up automatic payments?
A: Yes, you can set up automatic payments through the online bill pay system.

Q: Can I view my payment history?
A: Yes, you can view your payment history through the online bill pay or mobile app.

Q: Can I use the mobile app to pay my bill if I don’t have a smartphone?
A: No, the mobile app is only available for smartphones. If you don’t have a smartphone, you can use the online bill pay system on your computer.

Q: What if I have trouble logging in to my account?
A: If you have trouble logging in to your account, you can contact our customer service department for assistance.

Conclusion

Paying your TOUA bill has never been easier. With two convenient options available, you can choose the method that works best for you. Whether you prefer to use the online bill pay system or the TOUA mobile app, rest assured that your payment will be processed securely and efficiently.