Shentel Online Bill Pay: A Step-by-Step Guide

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Shentel is a leading telecommunications provider that offers a range of services, including internet, TV, and phone plans. As a Shentel customer, you can conveniently pay your bills online using the Shentel online bill pay system. In this guide, we will walk you through the process of paying your Shentel bills online, highlighting the two links you can use to make payments.

Link 1:

Link 2:

Step-by-Step Guide to Shentel Online Bill Pay

Step 1: Navigate to the Shentel Online Bill Pay Portal

To pay your Shentel bill online, start by navigating to the Shentel online bill pay portal. You can do this by visiting the Shentel website and clicking on the “My Account” button located at the top right corner of the page. Alternatively, you can directly visit the login page using the first link provided above.

Step 2: Sign in to Your Shentel Account

Once you reach the login page, sign in to your Shentel account using your email address or username and password. If you have forgotten your password, you can reset it using the “Forgot Password” option.

Step 3: Select the Bill You Want to Pay

After signing in, you will be redirected to your Shentel account dashboard. Here, you can view your current bill and select the bill you want to pay. You can also view your billing history and make changes to your plan or account information.

Step 4: Choose Your Payment Method

Shentel offers several payment methods, including credit/debit cards and electronic checks. Choose the payment method that suits you best and enter the required payment information.

Step 5: Review Your Payment Information

Before submitting your payment, review your payment information carefully to ensure everything is correct. If you need to make any changes, you can do so by clicking the “Edit” button.

Step 6: Submit Your Payment

Once you have reviewed your payment information, click the “Submit” button to complete your payment. You will receive a confirmation page indicating that your payment has been successful.

Step 7: Retrieve Your Receipt

After submitting your payment, you can retrieve your receipt by clicking the “Print” button. You can also view your payment history and receipts by logging in to your Shentel account and navigating to the “Billing” section.

Troubleshooting Tips

If you encounter any issues while using the Shentel online bill pay system, here are some troubleshooting tips to help you:

  • Make sure you are using the correct login credentials.
  • Check that your browser is compatible with the Shentel online bill pay system.
  • Ensure that your internet connection is stable.
  • Try clearing your browser’s cache and cookies.
  • If you are still experiencing issues, contact Shentel customer support for assistance.


Shentel online bill pay is a convenient and secure way to pay your bills online. By following the steps outlined in this guide, you can easily pay your Shentel bills from the comfort of your own home. If you have any questions or concerns, feel free to contact Shentel customer support for assistance.


How do I pay my SHENTEL bill?

Make a payment using a credit or debit card. You can also purchase multiple months or sign up for autopay while you are there. To pay over the phone: Call 1-800-SHENTEL to pay by credit card or debit card.

Does SHENTEL have an app?

Shentel.TV is the streaming TV service exclusively available to Shentel customers. The Shentel.TV app works with your Shentel subscription to give you live streaming TV on an array of devices.

What is the phone number for SHENTEL billing?

Make billing inquiries directly by phone at 800-743-6835.

Does SHENTEL do credit checks?

You give us permission to obtain your credit information from consumer credit reporting agencies at any time. We may require a deposit (or an advance payment as permitted by state law) to ensure payment for the Services. We may require you to make a deposit prior to or at any time after provision of any Service.

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