Paying Your RPU Bill: A Guide to Online and In-Person Payment Options

Are you looking for ways to pay your Riverside Public Utilities (RPU) bill? Look no further! In this guide, we will walk you through the various online and in-person payment options available to RPU residents and businesses.

Online Payment Options

1. Pay Your Bill Online

You can pay your RPU bill online using the RPU website. To do this, follow these steps:

1. Go to the RPU website at www.riversideca.gov/utilities/residents/utility-bill.
2. Click on the “Pay Your Bill” button.
3. Enter your account number and street address number to access your account.
4. Choose the payment method you want to use (e.g., credit card, debit card, or e-check).
5. Enter the amount you want to pay and confirm the payment.
6. You will receive a confirmation number once the payment is processed.

2. Pay with 311 App

You can also pay your RPU bill using the 311 mobile app. To do this, follow these steps:

1. Download the 311 app from the App Store or Google Play.
2. Launch the app and select “Riverside Public Utilities” as the utility provider.
3. Enter your account number and street address number to access your account.
4. Choose the payment method you want to use (e.g., credit card, debit card, or e-check).
5. Enter the amount you want to pay and confirm the payment.
6. You will receive a confirmation number once the payment is processed.

In-Person Payment Options

1. Downtown Customer Service Center

You can pay your RPU bill in person at the Downtown Customer Service Center located at 3901 Orange Street, Riverside, CA 92501. Walk-in hours are Monday through Friday, 9 am to 5 pm, and Saturday, 9 am to 12:30 pm.

2. Customer Resource Center

You can also pay your RPU bill in person at the Customer Resource Center located at 3025 Madison Street, Riverside, CA 92504. Walk-in hours are Monday through Friday, 9 am to 5 pm, and Saturday, 9 am to 12:30 pm.

3. Payment Plans

RPU offers two payment plans to help you budget and pay your water and energy bill. The Direct Pay Plan allows you to have your utility payment automatically deducted from your checking, savings, or loan account. The Level Pay Plan helps you level out your utility bill payments over the course of the entire year.

Conclusion

Paying your RPU bill is easy and convenient, with various online and in-person payment options available. You can choose the payment method that works best for you and make changes to your account as needed. If you have any questions or concerns about your bill, you can contact RPU’s customer service call center at (951) 782-0330.

FAQs

1. Can I pay my RPU bill online?
   Yes, you can pay your RPU bill online using the RPU website or the 311 mobile app.
2. Can I pay my RPU bill in person?
   Yes, you can pay your RPU bill in person at the Downtown Customer Service Center or the Customer Resource Center.
3. Does RPU offer payment plans?
   Yes, RPU offers two payment plans: the Direct Pay Plan and the Level Pay Plan.
4. Can I change my payment method?
   Yes, you can change your payment method by logging into your account online or by contacting RPU’s customer service call center.
5. Can I request an explanation or investigation of my bill?
   Yes, you can request an explanation or investigation of your bill within 5 days of receiving it. Contact RPU’s customer service call center for more information.