Project Clear Bill Pay: A Guide to Making Payments

The Metropolitan St. Louis Sewer District (MSD) offers convenient ways for customers to make payments on their MSD account. In this guide, we will outline the various payment options available to customers and provide step-by-step instructions on how to make a payment.

Pay Online

MSD offers an online payment system that allows customers to make a one-time payment or schedule recurring payments using their bank account, Mastercard, Visa, Discover, or American Express. This is the fastest, easiest, and most convenient way to pay your bill.

To make an online payment, follow these steps:

1. Go to the MSD Project Clear website at www.msdprojectclear.org.
2. Click on the “Customers” tab at the top of the page.
3. Select “Billing” from the drop-down menu.
4. Click on “Payment Options” in the left-hand menu.
5. Choose your preferred payment method: bank account, credit card, or debit card.
6. Enter your account information and payment amount.
7. Review your information and click “Submit” to complete your payment.

Pay by Mail

If you prefer to pay by mail, send your check or money order, along with the remittance stub from your bill, to the following address:

Metropolitan St. Louis Sewer District
P.O. Box 437
St. Louis, MO 63166-0437

Make sure to include your account number on your check or money order. Allow 5-7 business days for processing.

Pay by Phone

You can also pay your bill over the phone using your bank account, credit card, or debit card. Call the Billing Contact Center at 1 (866) 281-5737 to make a payment.

Pay in Person at MSD

You can make a payment in person at the MSD office located at:

Metropolitan St. Louis Sewer District
2350 Market Street
St. Louis, MO 63103

Hours of operation are 8:30 A.M. to 4:00 P.M. You can use cash, check, or money order to make a payment.

Pay in Person at Authorized Payment Locations

MSD has partnered with nearly 200 locations where you can pay your bill in person. Click here to find a location near you: www.cleanwaterteam.com/i-want-to.

Customer Assistance Program

MSD offers a 50 percent rate reduction to qualified low-income, elderly, and disabled customers. Click here to learn more: www.msdprojectclear.org/customers/billing/customer-assistance-program/.

Scam Alert

The Metropolitan St. Louis Sewer District (MSD) has received reports of scammers contacting customers and requesting payments over the phone. MSD does not call customers and ask for credit card information or payments by phone. Any calls by persons claiming to be from MSD and requesting this information should be considered suspicious.

To assist with the collection of delinquent billings, MSD does employ outside firms to assist. However, these firms mail letters to customers first. If payment is not received at the prompt of the letter, the customer can expect to receive a call from a firm. Customers who are current on their account would not receive a call.

If you are contacted by someone claiming to be an MSD employee and asking for phone payment, or have any questions regarding your account, hang up and call the Billing Contact Center at 1 (866) 281-5737 to verify the authenticity of the call.

Conclusion

In conclusion, MSD offers several convenient ways for customers to make payments on their account. You can pay online, by mail, over the phone, or in person at various locations. If you have any questions or concerns about your account, do not hesitate to contact the Billing Contact Center. Remember to always verify the authenticity of any calls or requests