Penelec One Time Bill Pay: A Guide to Making Payments Online

Penelec, a subsidiary of FirstEnergy Corp., offers customers the option to make one-time bill payments online through their Guest Payment and One-time Credit Card payment portals. This guide will outline the steps to follow for each payment method, as well as provide additional information on fees, payment processing times, and security measures.

Guest Payment

To make a one-time payment as a guest, follow these steps:

1. Go to the Penelec Guest Payment portal: https://www.firstenergycorp.com/help/billingpayments/ways-to-pay/guest-payment.html
2. Click on the “Pay Now” button.
3. Enter your Penelec account number or phone number and ZIP code.
4. Select the payment method: Visa, MasterCard, Discover, American Express, or Diners Club.
5. Enter the 3- or 4-digit security code from the back of your card.
6. Enter the month/year expiration date.
7. Enter the ZIP code associated with your account address.
8. Click “Continue” to proceed with the payment.

A confirmation number will be provided once the payment is approved. Payments made before 8 p.m., Monday through Friday, will be processed on the day the payment is made. Payments made after 8 p.m., on Friday, will not be processed until the following Monday at 8 p.m. This excludes bank and business holidays.

One-time Credit Card Payment

To make a one-time credit card payment, follow these steps:

1. Go to the Penelec One-time Credit Card payment portal: https://www.firstenergycorp.com/help/billingpayments/ways-to-pay/one-time_credit_cardpayment.html
2. Click on the “Pay Now” button.
3. Enter your Penelec account number or phone number and ZIP code.
4. Select the payment method: Visa, MasterCard, Discover, American Express, or Diners Club.
5. Enter the 3- or 4-digit security code from the back of your card.
6. Enter the month/year expiration date.
7. Enter the ZIP code associated with your account address.
8. Click “Continue” to proceed with the payment.

A confirmation number will be provided once the payment is approved. Payments made before 8 p.m., Monday through Friday, will be processed on the day the payment is made. Payments made after 8 p.m., on Friday, will not be processed until the following Monday at 8 p.m. This excludes bank and business holidays.

Security Measures

Penelec takes security measures seriously to protect their customers’ personal and payment information. Their payment portals use industry-standard security protocols to ensure that all transactions are safe and secure.

Fees

There is a convenience fee of $2.95 for each guest payment made using a credit or debit card. This fee is charged by KUBRA, the third-party vendor that processes the payments on behalf of Penelec.

Processing Time

Payments made through the Guest Payment portal are processed immediately. One-time credit card payments are processed within 24 hours of the payment being made.

Customer Support

For any questions or concerns regarding bill payments, customers can contact Penelec’s customer service department at 1-800-686-4400.

Conclusion

Penelec offers two convenient options for customers to make one-time bill payments online: Guest Payment and One-time Credit Card payment portals. Both methods are secure, easy to use, and provide customers with a confirmation number once the payment is approved. Remember to have your account number, payment method, and personal information ready to make a payment. If you have any questions or concerns, Penelec’s customer service department is available to assist you.