Paying Your NYC Water Bill Online: A Step-by-Step Guide

Introduction

Paying your NYC water bill online has never been easier! The New York City Department of Environmental Protection (DEP) offers two convenient ways to pay your bill online: through the My DEP Account and QuickPay. In this guide, we will walk you through the process of paying your bill online, step by step.

My DEP Account

The My DEP Account is a free and convenient way to pay your NYC water bill online. With a My DEP Account, you can:

• Pay your bill online
• Receive your bills electronically
• Review your billing history
• View and print your current bill or retrieve and print past bills
• Track your water usage and sign up for online leak notifications
• Submit forms online and track their status

To get started, head over to the My DEP Account login page and click “Sign-up” and then follow the prompts. You will need to enter your account number and your activation token, both of which are located on your water and wastewater bill.

Once you have signed up for a My DEP Account, you can pay your bill online by following these steps:

1. Log in to your My DEP Account using your email address and password.
2. Click on the “Pay Your Bill” button.
3. Select the payment method you prefer: checking account, credit card, or debit card.
4. Enter your payment information.
5. Review your payment details and confirm your payment.

QuickPay

If you prefer not to sign up for a My DEP Account, you can pay your NYC water bill online using the QuickPay system. With QuickPay, you can make a one-time payment using your checking account, credit card, or debit card.

To pay your bill using QuickPay, follow these steps:

1. Go to the QuickPay page.
2. Enter your account number, which is located on your water and wastewater bill.
3. Select the payment method you prefer: checking account, credit card, or debit card.
4. Enter your payment information.
5. Review your payment details and confirm your payment.

Payment Methods

The DEP accepts several payment methods, including:

• Checking account
• Credit card (Visa, MasterCard, Discover, and American Express)
• Debit card

Please note that if you wish to pay using a credit or debit card, you will be charged a convenience fee of 2.25%.

Troubleshooting

If you encounter any issues while paying your bill online, you can contact the DEP’s Customer Service department for assistance. You can also check the FAQs section on the DEP’s website for answers to frequently asked questions about billing and payments.

Conclusion

Paying your NYC water bill online is a convenient and secure way to keep your account up to date. With the My DEP Account and QuickPay options, you can choose the payment method that works best for you. Remember to keep your account number handy, as you will need it to access your account and make a payment. If you have any questions or concerns, don’t hesitate to contact the DEP’s Customer Service department for assistance.