Paying Your Northwest Natural Gas Bill: A Guide

Pay by phone. Make a payment 24/7 using our automated Interactive Voice Response system. Call us at 833-347-2116.

Pay my natural gas bill


As a customer of NW Natural, paying your gas bill is easy and convenient. With several payment options available, you can choose the method that best suits your needs. In this guide, we will walk you through the process of paying your bill online, by phone, in person, and by mail. We will also discuss the various features of NW Natural’s Customer Payment Portal, including its security measures and benefits.

Online Payment

The easiest and most convenient way to pay your NW Natural gas bill is online. To make a payment, follow these steps:

  1. Go to NW Natural’s website ( and click on “Account” in the top right corner.
  2. Click on “Pay My Bill” from the dropdown menu.
  3. Sign in to your account using your email address and password.
  4. Click on “Make a Payment” and select the payment method you prefer (credit/debit card, checking account, or Auto Pay).
  5. Enter your payment information and confirm the payment.
  6. You will receive a confirmation email once the payment is processed.

Phone Payment

If you prefer to pay your bill over the phone, you can call NW Natural’s automated Interactive Voice Response system at 833-347-2116. Follow the prompts to make a payment using your credit/debit card or checking account.

In-Person Payment

If you prefer to pay in person, you can visit one of NW Natural’s authorized payment locations. To find a location near you, use NW Natural’s tool ( Bring your bill and payment method (cash, check, or credit/debit card) to the payment location.

Mail Payment

You can also pay your bill by mail using the return envelope provided with your monthly bill. Mail your payment to:

NW Natural
Attn: Payment Processing
P.O. Box 6017
Portland, Oregon 97228-6017

Make sure to include your account number and the payment coupon from your bill.

Customer Payment Portal FAQs

Q: What services are provided by the Customer Payment Portal?
A: The portal provides secure payment processing, payment by debit/credit card, check, one-time payment without logging in, Auto Pay set-up, stored payment methods, copies of bills and payment history, and additional benefits online.

Q: Is my personal information secure?
A: Yes, your payment-method information is secure through Paymentus Corporation, which maintains the highest degree of physical, logical, application, and channel security measures and is Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliant and certified—the highest level attainable.

Upgrade Your Browser

To ensure the best experience when using NW Natural’s Customer Payment Portal, upgrade your browser to the latest version. Google Chrome, Firefox, MS Edge, and Safari are all acceptable browsers.


Paying your NW Natural gas bill is easy and convenient, with several payment options available. Choose the method that best suits your needs, and don’t hesitate to contact NW Natural if you have any questions or concerns.


Does NW Natural gas have an app?

Free safety app connects you quickly to NW Natural. ®—Click-to-call directly to our 24-hour emergency line if you smell natural gas or suspect a gas leak.

What is equal pay with NW Natural gas?

Equal Pay. Equal Pay is designed to take the ups and downs out of your monthly gas bill, which would typically rise and fall depending on the weather and your seasonal gas use.

Where can I pay my stream gas bill?

Pay in Person Stop by one of these convenient locations to make a payment in person: CheckFreePay. Barri Financial Group. Fidelity Express.

Other Resources :

View payment and bill history

Pay by phone. Make a payment 24/7 using our automated Interactive Voice Response system. Call us at 833-347-2116.

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