New Braunfels Utilities offers several convenient ways to pay your utility bill. You can choose the method that suits you best, whether it’s online, by phone, or in person.

Online Payment

You can make an online payment from your checking or savings account, or with Visa, MasterCard, and Discover. Simply log in to your account on the NBU website and click on the “Pay Your Bill” button. You will be redirected to a secure payment portal where you can enter your payment information.

If you don’t have an account, you can still make a one-time payment using the NBU Quick Pay option. All you need is your account number and the last four digits of your social security number.

Phone Payment

You can also pay your bill over the phone by calling 1.844.863.7360. This service is available 24/7, and you can make a payment from your checking or savings account, or with Visa, MasterCard, and Discover.

In-Person Payment

If you prefer to pay in person, you can do so at the NBU Main Office located at 263 Main Plaza in Downtown New Braunfels. The office is open from 8:00 AM to 5:00 PM, Monday through Friday. You can also use the drop box located outside the office to deposit your payment.

Budget Billing

NBU also offers a Budget Billing program that allows you to spread your bills into 11 equal monthly payments, with the 12th month serving as the reconciling month. This program can help you avoid big changes in your utility bill, especially during peak months when air conditioning, heating, and watering can mean higher usage and higher bills.

To sign up for Budget Billing, you can call Customer Service at 830.629.8400 or sign up in person at the Main Plaza Office.

Utility Bill Assistance

NBU also offers a Utility Bill Assistance Program to aid customers who are experiencing extreme hardship and financial need. The program is managed by the New Braunfels Food Bank, and you can contact them directly at 830.327.6004 for more information.

Texas Utility Help Program

The Texas Utility Help Program is also available to provide financial assistance to qualified Texas homeowners and renters with low income. Eligible expenses include electricity, gas, propane, water, and wastewater.

To apply, visit https://texasutilityhelp.com/.

NBU Care Certificates

NBU Care Certificates are a great gift idea for those hard-to-buy-for people on your list. They can be used just like a gift certificate by NBU customers to pay for their utility bill. The certificates are available in increments of $25, and no additional service or activation fees or costs are charged.

To purchase a certificate, visit the NBU Main Office or call 830.629.8400 for more information.

Conclusion

Paying your NBU bill is easy and convenient with the various payment methods available. You can choose the method that suits you best, whether it’s online, by phone, or in person. If you need assistance with your utility bill, NBU also offers a Utility Bill Assistance Program and the Texas Utility Help Program.