Johnson County Wastewater Bill Pay: A Comprehensive Guide

Paying your wastewater bill in Johnson County has become more accessible than ever, thanks to the Johnson County Wastewater Customer Self-Service (CSS) system. With this system, you can easily access your account information, view your bill, make payments, and place requests or inquiries. The CSS system has a new look and several enhancements that we are excited to share with you. In this guide, we will walk you through the steps to make a bill payment using the two links provided by Google: www.jocogov.org/department/wastewater/residential-customers/payment-options and jcwcss.jcw.org.

Payment Options for Johnson County Wastewater Bills

The Johnson County Wastewater department provides several payment options for its residents. You can choose the option that best suits your needs.

1. Pay Online

To pay your wastewater bill online, follow these steps:

1. Go to the Johnson County Wastewater website at www.jocogov.org/department/wastewater/residential-customers/payment-options.
2. Click on the “Pay Online” button.
3. Enter your account number or email address and password to log in.
4. Click on the “Next” button.
5. Review your account information and select the payment option that suits your needs.
6. Enter your payment information and complete the payment process.

2. U.S. Mail

To pay your wastewater bill through U.S. Mail, follow these steps:

1. Write a check payable to Johnson County Wastewater.
2. Attach the remittance slip to your paper bill and mail it to:

Johnson County Wastewater
PO Box 219948
Kansas City, MO 64121-9948

3. Phone

To pay your wastewater bill over the phone, follow these steps:

1. Call 913-715-8500.
2. Press 2 for check over the phone or 3 for credit or debit card over the phone (a 2.4% fee will be applied to card payments).
3. Follow the prompts to enter your payment information.

4. Outdoor Drop Box

To pay your wastewater bill using the outdoor drop box, follow these steps:

1. Locate the drive-up drop box at the Johnson County Wastewater building:

11811 S. Sunset Drive
Olathe, KS 66061

1. Deposit your payment in the drop box.

5. Customer Service Counter

To pay your wastewater bill in person, follow these steps:

1. Visit the Johnson County Wastewater building:

11811 S. Sunset Drive
Suite 2500
Olathe, KS 66061

1. Go to the customer service counter and pay your bill using cash, check, or credit/debit card.

Financial Assistance Programs for Johnson County Wastewater Bills

Johnson County Wastewater offers financial assistance programs for its residents who are struggling to pay their wastewater bills.

1. Emergency Water Assistance Program

The Emergency Water Assistance Program (EWAP) is a federally funded program that provides financial assistance to qualifying Kansas households. The program helps restore or prevent disconnection of water by paying past due or disconnected drinking water or wastewater bills.

To qualify for this program, households must earn less than 150% of the federal poverty level. For a single person, 150% of the poverty level amounts to a monthly income of no more than $1,610 or $2,178 for a household of two. For a household of four, it’s $3,313.

To learn more about this program