Greenwood Sanitation Bill Pay: A Step-by-Step Guide

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Pay My Bill


Welcome to the Greenwood Sanitation Bill Pay guide! This article will help you navigate the process of paying your sanitation bills online using the Citizen Access platform. We’ll cover the steps to follow, the information you’ll need, and the benefits of using this convenient and secure payment method.

Before we begin, let’s confirm that you’re in the right place. The official website for the City of Greenwood, Indiana, is You can access the Citizen Access platform directly by visiting

Getting Started

To pay your sanitation bill online, you’ll need to follow these simple steps:

  1. Access the Citizen Access platform: Go to and click on the “Continue to the Citizen Access Console” button.
  2. Sign in or create an account: If you don’t have an account, click “Create an Account” and follow the prompts. If you already have an account, sign in with your username and password.
  3. Add your account: Once you’re signed in, click “Add Account” and enter your account information. You’ll need your account number, which can be found on your sanitation bill.
  4. Make a payment: Choose the payment method you prefer, and enter the amount you want to pay. You can pay by credit/debit card or e-check.
  5. Review and confirm: Review your payment information carefully, and click “Confirm” to complete the transaction.
  6. Print or save your receipt: Once your payment is processed, you’ll receive a confirmation page with a receipt number. You can print this page or save it for your records.

Benefits of Using Citizen Access

There are several advantages to using the Citizen Access platform to pay your sanitation bills:

  1. Convenience: You can pay your bills online, anytime and anywhere, as long as you have an internet connection.
  2. Security: The Citizen Access platform is secure and protects your personal information.
  3. Efficiency: Paying your bills online is faster than mailing a check or visiting a payment center in person.
  4. Accuracy: The platform automatically deducts the payment from your account, ensuring that your bill is paid in full and on time.
  5. Reminders: You can set up payment reminders to help you stay on track and avoid late fees.

Troubleshooting Tips

If you encounter any issues while using the Citizen Access platform, here are some troubleshooting tips to help you resolve them:

  1. Invalid account number: Double-check that you’ve entered your account number correctly. If you’re still having trouble, contact the Greenwood Utility Office at (317) 888-2171 for assistance.
  2. Forgot username or password: If you’ve forgotten your username or password, click “Forgot Username” or “Forgot Password” on the sign-in page. Follow the prompts to reset your login credentials.
  3. Payment issues: If you encounter problems while making a payment, ensure that your payment information is correct and that your card or account has sufficient funds. If the issue persists, try a different payment method or contact your bank for assistance.


Paying your Greenwood sanitation bills online using the Citizen Access platform is a quick, secure, and efficient way to keep your account up to date. If you have any questions or concerns, don’t hesitate to contact the Greenwood Utility Office for help.

Other Resources :

Citizen Access

We know you’re busy! Sign up for Greenwood’s free online payment portal. The City offers free electronic billing and real-time payments for your stormwater,

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