Fidium Bill Pay: A Comprehensive Guide

If you’re a Fidium Fiber customer looking to pay your bills, you’re in the right place. In this guide, we’ll go over the different ways to pay your Fidium bill, including online payments, phone payments, mail payments, and AutoPay. We’ll also provide you with helpful tips and information to ensure that your payment process is smooth and convenient.

Online Payments

Fidium offers an online payment option through its One-Time Payment portal. To make a payment, follow these steps:

1. Go to the Fidium Fiber website (www.fidiumfiber.com) and click on the “Support” tab at the top of the page.
2. Scroll down to the “Billing” section and click on “Ways to Pay.”
3. Click on “One-Time Payment” and follow the instructions to locate your account.
4. Enter your account information, including your billing account number and customer PIN.
5. Choose your preferred payment method (bank account, debit card, or credit card) and enter your payment information.
6. Review your payment details and confirm your payment.

Phone Payments

If you prefer to make a payment over the phone, you can call Fidium’s automated payment system at 1.844.PAY.FIDIUM (1.844.729.3434). Please note that a convenience fee will be charged for all phone payments.

Mail Payments

Fidium also accepts payments through the mail. To make a payment by mail, follow these steps:

1. Send a check or money order along with the top portion of your Fidium invoice to the appropriate address below.
   • Customers with service in Maine, New Hampshire or Vermont:
     • Fidium
     • P.O. Box 70347
     • Philadelphia, PA 19176-0347
   • Customers with service in California, Illinois, Minnesota, Pennsylvania or Texas:
     • Fidium
     • P.O. Box 66523
     • Saint Louis, MO 63166-6523
2. For your protection and security, please do not send cash when mailing your payment.

AutoPay

AutoPay is a convenient way to make automatic payments each month. Not only is it easy and convenient, but you’ll also get a $2.50 discount on your internet service every month when you enroll in AutoPay. To enroll in AutoPay, follow these steps:

1. Go to the Fidium Insider Portal (www.fidiumfiber.com/insider) and log in to your account.
2. Click on the “Bills & Payments” tab.
3. Click on “Enroll in AutoPay” and follow the instructions to set up your automatic payments.

Tips and Information

• Make sure to have your account information and payment details ready before making a payment.
• Payments made after 5 PM EST will be processed the next business day.
• Fidium accepts payments by bank account, debit card, and credit card (Mastercard, Visa, and Discover).
• A convenience fee will be charged for all phone payments.
• There is no fee for online payments or mail payments.
• If you have any questions or concerns about your payment, call Fidium’s customer service at 1.844.4.FIDIUM (1.844.434.3486).

Conclusion

Fidium offers various ways to pay your bills, including online payments, phone payments, mail payments, and AutoPay. Whether you prefer to pay online, over the phone, or through the mail, Fidium has an option that suits your needs. By following the instructions outlined in this guide, you can make your payments quickly and conveniently. If you have any questions or concerns, don’t hesitate to contact Fidium’s customer service.