Fidelis Bill Pay – A Comprehensive Guide

Paying online is a quick and easy way to make a SECURE payment for your monthly Fidelis Care premium. This service is available 24 hours a day, 7 days a week,

Make A Payment


Fidelis Care is a healthcare company that provides coverage to individuals and families in New York. As a member, it is essential to know how to pay your bills on time to avoid any disruptions in your coverage. In this guide, we will walk you through the process of paying your Fidelis bill online, over the phone, and by mail. We will also provide you with helpful tips and resources to make the process smoother.

Online Payment

The easiest and most convenient way to pay your Fidelis bill is online. Simply follow these steps:

  1. Go to the Fidelis Care website at and log in to your account.
  2. Click on the “Member” tab at the top of the page.
  3. Select “Helpful Tools” from the drop-down menu.
  4. Click on “Make A Payment” and follow the prompts to make a payment.

You can use a debit card, credit card, or electronic banking to make a payment. If you choose to use electronic banking, you will need your bank’s routing number and account number.

Phone Payment

If you prefer to make a payment over the phone, you can call Fidelis Care’s automated phone system at 1-888-FIDELIS (1-888-343-3547). Follow the prompts to make a payment using your debit or credit card.

Mail Payment

To make a payment by mail, simply send a check or money order to the address listed below. Be sure to include your account number and the payment coupon from your invoice.

Fidelis Care
Attn: Payment Processing
P.O. Box 41005
Buffalo, NY 14241-005

Helpful Tips

  • Make sure to have your account number and payment information ready when making a payment.
  • Keep a record of your payment confirmation number for your records.
  • If you have any issues or questions, contact Fidelis Care’s customer service at 1-888-FIDELIS (1-888-343-3547).
  • Consider setting up automatic payments to avoid missed payments and late fees.


Paying your Fidelis bill is easy and convenient with the various payment options available. Remember to keep a record of your payments and contact customer service if you have any issues. With this guide, you should have no problem making your Fidelis bill payments on time.


Can I pay Fidelis with credit card?

There are a variety of payment options, including debit card or electronic banking. You’ll need a debit card OR the 9-digit bank routing number and account number of your checking account to use this service. For credit card payments, we accept Visa, Mastercard, and Discover Card.

How do I find my Fidelis member ID?

Member ID You can find your ID number on your insurance card. Please enter your Member ID. Email Address (Member Portal Account users only) We will contact you through your Member Portal email address.

Is there a fidelis care app?

The My Fidelis Care – NJ app puts your health plan in your pocket. New Jersey Medicaid members can access covered services, view ID Cards, find providers, and more.

What is the new name for Fidelis?

As of January 1, 2024, all Fidelis Care QHPs will be known as Ambetter from Fidelis Care. Fidelis Care’s Medicaid Managed Care (MMC), Child Health Plus (CHP), Managed Long Term Care (MLTC), Health and Recovery Plan (HARP), and Essential Plan (EP) will continue under the Fidelis Care brand.

Other Resources :

Sign in to Member Portal

Paying online is a quick and easy way to make a SECURE payment for your monthly Fidelis Care premium. This service is available 24 hours a day, 7 days a week,

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