Pay My Bill | EWEB Eugene

Paying your EWEB bill in Eugene has never been easier! With our online customer portal, MyAccount, you can manage your personal and business accounts from any device, making it easy to pay your bill online, by phone, or by mail.

Pay Online

You can pay your EWEB bill online using your Visa, Mastercard, or checking account. Simply log in to your MyAccount and click on the “Pay My Bill” button. If you don’t have an account, you can still make a guest payment without registering. Just have your EWEB account number ready, which can be found at the top of your bill or in your “bill-ready” email.

Pay by Phone

You can also pay your bill by phone using our automated pay-by-phone system. Simply call 541-685-7000 and press option one. Have your EWEB account number ready.

Pay by Mail

If you prefer to pay by mail, you can send your payment, along with your bill stub, to our payment-processing center:

Eugene Water & Electric Board
PO Box 35192
Seattle, WA 98124-5192

Walmart Pay

You can now conveniently pay your EWEB bill with cash or debit card at any U.S. Walmart store. Payments made at Walmart will be applied to your EWEB account in real time.

Drop Box

If you prefer to pay in person, you can use our drop box located at our former headquarters at 500 E. 4th Ave. in Eugene, or at our Operations Center at 4200 Roosevelt Blvd. Please note that the drop box is emptied once a day, so if your payment sits overnight, it will not be posted until the following business day. Do not place cash payments in the drop box.

Understanding My Bill

Understanding how to read your bill is a good way to manage your electric and water usage. You can find information on how to read your meter and understand your bill on our website.

Budget Billing

Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month. You can sign up for Budget Billing on our website.

Payment Assistance Programs

You may qualify for a bill credit and other assistance programs. Find out more on our website.

Rebates and Savings

Reduce your energy and water waste. Our incentive programs can help with the upfront investment. Find out more on our website.

Estimated Bills

We attempt to read your meter every month. However, sometimes there are things that prevent an actual reading from taking place, resulting in an estimated bill. You can find more information on estimated bills on our website.

Beware of Scams

Scammers who pretend to be utility employees exploit the trust customers place in EWEB. Knowing the signs can help you fight back against scammers’ constantly changing tactics. Find out more on our website.

Contact Us

If you have any questions or concerns about paying your EWEB bill, you can contact us at 541-685-7000 or send us an email. Our customer service analysts are here to help.

Mailing Address: 4200 Roosevelt Blvd., Eugene, OR

Pay your EWEB bill easily and conveniently using our online customer portal, MyAccount, or by phone, mail, or drop box. Take advantage of our Budget Billing program, payment assistance programs, and rebates and savings incentives to reduce your energy and water waste. Stay aware of scams and always verify the identity of anyone claiming to be an EWEB employee. Contact us if you have any questions or concerns.