El Paso Electric Bill Pay: Convenient Options for Easy Payments

Learn how to make payments or security deposits on your EPE bill anytime, 24/7 using Bill2Pay, BillMatrix or other options. Find out the service fees, benefits and features of …

Pay Online or by Phone – El Paso Electric


Are you an El Paso Electric customer looking for convenient ways to pay your bill? Look no further! In this article, we will provide you with all the information you need to easily pay your El Paso Electric bill. From online payment options to contact information, we’ve got you covered.

Introduction to El Paso Electric

El Paso Electric is a trusted electricity provider serving West Texas and Southern New Mexico. They offer reliable and affordable electricity services to residential and commercial customers. As a customer, it’s important to know how to pay your bill on time to avoid any disruptions in service.

Online Bill Payment with BillMatrix

El Paso Electric offers an online bill payment service called BillMatrix [1]. With BillMatrix, you can conveniently make your bill payments using a credit card, debit card, or electronic check. Here’s how you can use BillMatrix to pay your El Paso Electric bill:

  1. Visit the El Paso Electric website and click on the BillMatrix payment option.
  2. Register by providing your El Paso Electric account number and service address zip code.
  3. Choose your preferred payment method: credit card, debit card, or electronic check.
  4. Enter the required payment information, such as card details or checking account number.
  5. Confirm the payment amount and submit your payment.

Please note that there is a service fee of $2.35 for all forms of payment made using BillMatrix [1]. El Paso Electric does not receive any portion of the BillMatrix service fee.

Payment Options and Contact Information

El Paso Electric provides various payment options to suit your needs. Here are the accepted forms of payment:

  • Visa
  • MasterCard
  • Discover
  • ATM/debit cards with a Pulse, Star, NYCE, or ACCEL logo
  • Electronic checks [1]

If you prefer to make your payment over the phone, you can call the toll-free number 1-800-624-2142 to pay your El Paso Electric bill using BillMatrix [1].

Additional Information

Here are some additional sections that may be helpful for El Paso Electric customers:

Late Payments and Payment Extensions

If you are unable to pay your bill on time, it’s important to contact El Paso Electric’s customer service. They can provide you with information on payment extensions or other options to avoid service disruptions. In Texas, you can reach customer service at (915) 543-5970, and in New Mexico, the number is (575) 526-5555 [1].

Address and Email

If you need to contact El Paso Electric via mail or email, here is the information you need:

Other Information

  • Minimum payment: $0.01
  • Maximum payment: $600 [1]
  • Payments made by 6 p.m. MT on a business day will post to your El Paso Electric account the following business day [1]
  • The number of payments El Paso Electric customers can make using BillMatrix is limited to 3 payments in 5 days and no more than 5 payments in 30 days [1]
  • EPE will assess a returned check charge if an electronic check payment is returned [1]

With these payment options and additional information, you can easily manage your El Paso Electric bill payments and ensure uninterrupted service.

Learn more:

  1. Electricity for West Texas and Southern New Mexico | El Paso Electric | BillMatrix
  2. Electricity for West Texas and Southern New Mexico | El Paso Electric | Pay Online or by Phone
  3. Electricity for West Texas and Southern New Mexico | El Paso Electric | Bill2Pay


What are the different ways to pay your El Paso Electric bill?

An easy and convenient way to make payments using El Paso Electric’s web self-service website or Bill2Pay app. A service fee of $1.95 will be applied to all payments made. Click here to learn more. Pay your bill almost instantly using a credit card, ATM/debit card or electronic check by phone or online with BillMatrix.

How long do you have to pay your El Paso Electric bill?

EPE bills you on a monthly basis. If you do not receive your bill at the usual time, please contact us. Payment is due sixteen (16) calendar days after the date the bill is issued. If the sixteenth day falls on a holiday or weekend, then the due date is the next business day after the sixteenth day.

What are the consequences of not paying your El Paso Electric bill?

When payment is not received by EPE or an authorized agent before close of business on or before the due date, EPE considers the bill delinquent. The due date appearing on your bill applies only to the current month’s billing. If your bill displays a previous balance, the current bill due date does not apply to that balance.

How do I view my El Paso Electric bill?

View your bill, make a payment or schedule automatic payments anytime online with e-Bill. This quick and easy service is free for all El Paso Electric customers. To make a payment in person visit select EPE offices and drop boxes in your area. You can also make payments at Authorized Payment Agents located throughout the community.

My Account Portal – El Paso Electric

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