El Paso Electric Bill Pay: How to Make a Payment Over the Phone

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To make your El Paso Electric bill payments and/or security deposit payments over the phone, call toll-free 1-800-624-2142.

Electricity for West Texas and Southern New Mexico

Are you looking for a convenient way to pay your El Paso Electric bill? Look no further! You can easily make a payment over the phone by calling toll-free 1-800-624-2142. This service is available 24/7, so you can make a payment whenever it’s most convenient for you.

Before you call, make sure you have the following information ready:

  • Your El Paso Electric account number
  • Your service address zip code
  • Your payment information (credit card or ATM/debit card number, expiration date, and zip code of where the credit/debit card statement is mailed)

Once you call the toll-free number, follow the prompts to enter your account number and payment information. You will then be asked to confirm your payment details and complete the transaction.

Alternatively, you can also make a payment online using BillMatrix. To do this, click on the “BillMatrix” link on the El Paso Electric website. You will be redirected to the BillMatrix website, where you can enter your account number and payment information to make a payment.

Whether you choose to pay over the phone or online using BillMatrix, please note that there is a service fee of $2.35 for all forms of payment made using this service. El Paso Electric does not receive any portion of the BillMatrix service fee.

Frequently Asked Questions

  1. Is there a limit to the number of payments I can make using BillMatrix?

Yes, the number of payments El Paso Electric customers can make using BillMatrix are limited to 3 payments in 5 days and no more than 5 payments in 30 days.

  1. Can I use a credit card to make a payment over the phone?

Yes, you can use a credit card to make a payment over the phone. Simply call the toll-free number and follow the prompts to enter your credit card information.

  1. How long does it take for my payment to post to my El Paso Electric account?

Payments made by 6 p.m. MT on a business day will post to your El Paso Electric account the following business day. Payments made on weekends and holidays or after 6 p.m. MT on a business day will take two business days to post to your El Paso Electric account.

  1. What happens if I have received a disconnection notice or are paying to have my service restored?

If you have received a disconnection notice or are paying to have your service restored, please contact El Paso Electric Customer Service in Texas at (915) 543-5970 or in New Mexico at (575) 526-5555 with your confirmation number to advise us of your payment and/or to schedule a re-connection.

  1. Is my payment information secure when using BillMatrix?

Yes, BillMatrix uses secure encryption technology to protect your payment information. Your personal and financial information is protected when you use BillMatrix to make a payment.

Conclusion

Making a payment over the phone or online using BillMatrix is a quick and easy way to keep your El Paso Electric account up to date. With 24/7 availability and secure encryption technology, you can rest assured that your payment will be processed safely and efficiently.

FAQ

Can I pay my El Paso Electric bill with a credit card?

Make security deposits and bill payments using a credit card, debit card or electronic check online, 24/7. View your bill, make a payment or schedule automatic payments anytime online with e-Bill. This quick and easy service is free for all El Paso Electric customers.

Other Resources :

Electricity for West Texas and Southern New Mexico

To make your El Paso Electric bill payments and/or security deposit payments over the phone, call toll-free 1-800-624-2142.

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