Duckett Creek Bill Pay: A Guide to Easy and Secure Payments

Introduction

Welcome to the Duckett Creek Sanitary District’s bill pay guide! This article will help you navigate the quick and secure payment process for your utility bills. We understand the importance of timely payments, and we’re here to make the process as seamless as possible. In this guide, we’ll walk you through the steps to pay your bills online, by phone, or in person. Let’s get started!

Online Payments

The fastest and most convenient way to pay your utility bills is through our online payment portal. To access the portal, click the “Quick Pay” button on our website (www.duckettcreek.com/customer-service/billing-information). You’ll need your account number to complete the payment.

If you’re a new user, you’ll need to create an account by clicking the “Sign In/Register” button. Once you’ve registered, you’ll be able to view your account details, manage multiple accounts, and pay your bills online.

Online payments are processed through a secure third-party service, Municipal Online Payments. You’ll be redirected to their website to complete the payment. Please note that credit card processing fees have doubled, but Duckett Creek Sanitary District has not increased this fee for our customers. To minimize the cost, consider signing up for auto pay with your bank account. This is a secure and fee-free option.

Phone Payments

Another convenient option for paying your utility bills is over the phone. Simply call our office at (636) 441-1244 during normal business hours (8-4:30 Mon-Fri) to make a payment. You’ll need your account number to complete the transaction.

In-Person Payments

If you prefer to pay in person, you can do so at our office located at 3550 Highway K, O’Fallon, MO 63368. Our office hours are 8-4:30 Mon-Fri. Please bring your account number and payment method (cash, check, or credit card) with you.

Facing Water Disconnection?

If your water service has been disconnected or is subject to disconnection, please contact our office at (636) 441-1244 during normal business hours (8-4:30 Mon-Fri) to verify receipt of your payment and/or reconnection of service.

Important Notes

• Please note that we’ve introduced a new identity service for seamless sign-in using your existing username and password.
• If you’re facing water disconnection, please contact our office to verify receipt of your payment and/or reconnection of service.
• Credit card processing fees have doubled, but Duckett Creek Sanitary District has not increased this fee for our customers.
• To minimize the cost, consider signing up for auto pay with your bank account. This is a secure and fee-free option.

Conclusion

Thank you for choosing Duckett Creek Sanitary District for your utility needs.

Sincerely,

The Duckett Creek Sanitary District Team