Paying Your Detroit Water Department Bill: A Guide

Are you looking for ways to pay your Detroit Water Department bill? Look no further! This guide will walk you through the steps to make a payment using the City of Detroit Water & Sewerage Department’s Customer Self-Service Portal. We’ll also cover important information about security, privacy, and terms and conditions.

Before we begin, let’s take a look at the two URLs you can use to make a payment:

1. https://csportal.detroitmi.gov/guest_payments/new
2. https://csportal.detroitmi.gov/

Using the Guest Payment Portal

To make a payment without logging in, you can use the Guest Payment portal. Here’s how:

1. Go to https://csportal.detroitmi.gov/guest_payments/new.
2. Click on the “Add Account” button.
3. Enter your account number and click “Next.”
4. Select the payment method you want to use (credit/debit card or bank account).
5. Enter the required information for your chosen payment method.
6. Review your information and click “Submit.”
7. You will receive a confirmation number once the payment is processed.

Using the Customer Self-Service Portal

If you want to log in to your account and make a payment, you can use the Customer Self-Service Portal. Here’s how:

1. Go to https://csportal.detroitmi.gov/.
2. Click on the “Sign In” button.
3. Enter your email address and password.
4. Click “Sign In.”
5. Click on the “Payment” tab.
6. Select the payment method you want to use (credit/debit card or bank account).
7. Enter the required information for your chosen payment method.
8. Review your information and click “Submit.”
9. You will receive a confirmation number once the payment is processed.

Security and Privacy

The City of Detroit Water & Sewerage Department takes the security and privacy of your information seriously. Here are some measures they have in place to protect you:

• All bill pays are transmitted over a secure connection.
• All personal information, including credit card and banking information, and passwords, are stored in a secure location.
• The City of Detroit Water & Sewerage Department will not intentionally disclose any Personally Identifiable Information (PII) of its web users unless otherwise required by law.
• They recognize and respect individuals’ right to privacy, including individuals’ right to privacy under certain state and federal law.

Terms and Conditions

Before making a payment, it’s important to review the Terms and Conditions. Here are some key points to note:

• It is your responsibility to ensure that sufficient funds are available to complete any payments you schedule.
• If your financial institution rejects the transaction for any reason, your payment will not be applied to your account.
• You agree that you may be charged a returned item fee if funds are not available at the time of the scheduled payment.
• You may update or remove your authorization to charge your credit card or debit your bank account at any time by updating your payment method.
• You may change or cancel scheduled one-time payments up to one day before the scheduled payment date. Same day payments cannot be canceled.
• You are responsible for keeping your account number, user ID, and password secure.

Conclusion

Paying your Detroit Water Department bill is easy and secure with the City of Detroit Water & Sewerage Department’s Customer Self-Service Portal. Simply go to https://csportal.detroitmi.gov/ and follow the prompts to make a payment. If you have any questions or concerns, you can contact the City of Detroit Water & Sewerage Department for assistance.