Decatur Utilities Bill Pay: A Guide to Paying Your Bills Online

If you’re a customer of Decatur Utilities, paying your bills online is easy and convenient. In this guide, we’ll show you how to pay your bills using the Decatur Utilities website and the SmartHub online portal.

Paying Your Bills Online with Decatur Utilities

To pay your bills online with Decatur Utilities, follow these steps:

1. Go to the Decatur Utilities website at www.decaturutilities.com/billing-payment.
2. Click on the “Pay Your Bill” button.
3. Log in to your account using your username and password. If you don’t have an account, you can create one by clicking on the “Create an Account” button.
4. Once you’re logged in, you’ll be taken to your account dashboard. Click on the “Billing & Payment” tab.
5. Select the type of payment you want to make (e.g., electricity, gas, water, wastewater, etc.).
6. Enter the amount you want to pay and select the payment method (e.g., credit card, debit card, or bank draft).
7. Review your payment information and click “Submit” to complete your payment.

Paying Your Bills Online with SmartHub

Alternatively, you can also pay your Decatur Utilities bills online using the SmartHub online portal. Here’s how:

1. Go to the SmartHub website at decaturutilities.smarthub.coop/ and log in to your account using your username and password.
2. Once you’re logged in, click on the “Bill & Pay” tab.
3. Select the type of payment you want to make (e.g., electricity, gas, water, wastewater, etc.).
4. Enter the amount you want to pay and select the payment method (e.g., credit card, debit card, or bank draft).
5. Review your payment information and click “Submit” to complete your payment.

Frequently Asked Questions

Here are some frequently asked questions about paying your Decatur Utilities bills online:

1. Q: How do I create an account on the Decatur Utilities website?
   A: To create an account, go to the Decatur Utilities website and click on the “Create an Account” button. Fill out the required information, including your name, email address, and password.
2. Q: Can I pay my bill over the phone?
   A: Yes, you can pay your bill over the phone by calling Decatur Utilities’ customer service number at 256-552-1400, option 3.
3. Q: Can I pay my bill in person?
   A: Yes, you can pay your bill in person at Decatur Utilities’ main office located at 1002 Central Parkway SW, Decatur, AL 35601.
4. Q: Can I set up automatic payments?
   A: Yes, you can set up automatic payments using the Decatur Utilities website or the SmartHub online portal.
5. Q: Can I view my bill online?
   A: Yes, you can view your bill online by logging into your account on the Decatur Utilities website or the SmartHub online portal.

Conclusion

Paying your Decatur Utilities bills online is easy and convenient. You can use either the Decatur Utilities website or the SmartHub online portal to make your payments. If you have any questions or concerns, you can contact Decatur Utilities’ customer service department for assistance.