How to Pay Your Dallas Water Bill: A Comprehensive Guide

You may pay your bill by phone using our automated telephone system at (214) 651-1441. This option is available 24 hours a day, 7 days a week. At an Authorized Pay Station …

How to Pay Water Bill – City of Dallas

Are you looking for a convenient way to pay your Dallas water bill? Look no further! In this article, we will provide you with all the information you need to easily pay your water bill and manage your account. With various payment options available, you can choose the method that suits you best. Let’s get started!

Introduction to Dallas Water Utilities

Dallas Water Utilities (DWU) is responsible for providing safe and reliable water services to the residents of Dallas. They offer multiple payment options to make it convenient for customers to pay their water bills. Whether you prefer online payments, mail, phone, or in-person payments, DWU has got you covered.

Online Payment Option

One of the most convenient ways to pay your Dallas water bill is through the City of Dallas ePay site [1]. By enrolling in this service, you can pay your bill online each month. Payments made online will be posted to your account within 2 business days. You will also receive an email notification each month when your bill has been posted. This service is free of charge.

Other Payment Options

If you prefer alternative payment methods, DWU offers several options to choose from:

  1. AutoPay: Set up an automatic debit from your checking, savings, or credit card account. The charges will be debited from your account and credited to your water bill each month on the due date. You can initiate AutoPay online at the City of Dallas ePay site [1].

  2. By Mail: Enclose the bottom portion of your statement with your payment in the return envelope provided. Do not mail cash; use a check or money order when paying by mail. Send your payment to the following address:
    City of Dallas
    P.O. Box 075277
    Dallas, TX 75277-1000

  3. By Phone: Pay your bill by phone using the automated telephone system at (214) 651-1441. This option is available 24/7 [1].

  4. At an Authorized Pay Station: Current bills can be paid at any authorized pay station. Contact (214) 651-1441 for a list of the pay stations nearest to you [1].

  5. Night Deposit Box: If you prefer to make a payment in person, a night deposit box is available at Dallas City Hall on Marilla Street between Ervay and Akard [1].

Additional Information

Here are some additional sections that may be helpful:

  • Late Payments: If your bill is not paid before the next billing date, the past due amount will appear on the next bill. If the past due bill becomes delinquent, a termination notice will be mailed. If you receive a termination notice, it is too late to mail your payment. Please pay using an alternate method [1].

  • Payment Plan Assistance: DWU understands that financial emergencies can arise unexpectedly. They offer payment plan assistance to customers who need help. You can reach out to them by email, phone, in person, or through the Dallas 3-1-1 Service Request for Payment Plan [1].

  • Financial Assistance: If you need additional assistance with paying your water bill, there are various agencies that may be able to help you. The State of Texas offers financial assistance through the Texas Utility Help program. Visit or call (855) 566-2057 to apply [3].

Contact Information

If you have any questions or need further assistance, here is the contact information for Dallas Water Utilities:

  • Phone: (214) 651-1441
  • Hours: Monday – Friday, 8 a.m. – 5 p.m.


  1. City of Dallas Water Utilities – How to Pay Water Bill
  2. City of Dallas Water Utilities – Online Payment FAQs
  3. Dallas Water Utilities – Financial Assistance for Water Bills

Learn more:

  1. How to Pay Water Bill
  2. Online Payment FAQs
  3. Dallas ​Water Utilities​


How do I pay a water bill at Dallas City Hall?

Go to and click on Pay Water Bill. Click on Register Now. Complete the required fields: Type in your Utility Account Number. Create your User ID (must be 8 to 20 characters, alpha/numeric allowed). Create a Password (must be 8 to 128 characters, at least one alphanumeric character required)

How do I view my bills with city of Dallas epay?

With ePay, your bills are displayed in an overview under the Account Activities tab. You can change your contact information, checking account details, and credit card details at any time. To pay bills with City of Dallas ePay efficiently, you need a current browser.

How do I pay my water bill in-person?

If any Dallas Water Utilities (DWU) customers have concerns about paying their bill in-person at our many payment locations, there are many ways to make payments, including mailing a check, paying by phone at 214-651-1441, online at the City of Dallas ePay site and/or through your personal bank application.

How do I sign up for epay If I don’t have utility service?

If you do not currently have utility service with the City of Dallas, you can sign up by clicking the “apply for new service online” link on the ePay logon page.

Dallas Water Utilities – City of Dallas

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