Dallas Water Utilities Bill Pay: A Step-by-Step Guide

Current bills can be paid at any authorized​ pay s​tation. Call us at (214) 651-1441 for a list of the pay stations nearest you. Night Deposit Box. A night

How to Pay Water Bill

If you’re a resident of Dallas, Texas, and need to pay your water utility bill, this guide will help you do it quickly and easily. We’ll walk you through the two most popular methods of paying your bill: online and by phone.

Online Payment

To pay your water bill online, follow these simple steps:

  1. Go to the City of Dallas ePay site: https://epay.dallascityhall.com/
  2. Click on “Water Utilities” from the list of available bills.
  3. Enter your account number and last payment amount to locate your account.
  4. Choose the payment method: checking, savings, or credit card.
  5. Enter the payment amount and confirm the payment.
  6. You will receive a confirmation number, please note it down for future reference.

Alternatively, you can also pay your bill through the City of Dallas’ official website: https://dallascityhall.com/departments/waterutilities/pages/how_to_pay.aspx

By Phone

To pay your water bill by phone, call the automated phone system at (214) 651-1441. This service is available 24/7. You will need to have your account number and payment information ready. Follow the prompts to enter your payment details and confirm the payment.

Other Payment Methods

If you prefer not to pay online or by phone, there are other payment methods available:

  1. Mail: Enclose the bottom portion of your statement with your payment in the return envelope provided. Do not mail cash. Use a check or money order when paying by mail. Remittance Address: City of Dallas, P.O. Box 075277, Dallas, TX 75277-1000.
  2. Authorized Pay Stations: You can pay your bill at any authorized pay station. Call (214) 651-1441 for a list of pay stations near you.
  3. Night Deposit Box: A night deposit box is located at Dallas City Hall on Marilla Street between Ervay and Akard.

Past Due Bills

If your bill is past due, you can still pay it online or by phone. However, if you receive a termination notice, it’s too late to mail your payment. You’ll need to use an alternate method (such as paying by phone or at an authorized pay station) and contact customer service to verify payment and cancel the disconnection.

Payment Plan Assistance

If you’re having trouble paying your water bill, the City of Dallas offers payment plan assistance. You can reach them by email at [email protected], phone at (214) 651-1441, or in person at City Hall, 1500 Marilla Street, 2DS. You can also use the Dallas 3-1-1 Service Request for Payment Plan.

Additional Assistance

If you need additional assistance with paying your water bill, there are various agencies that may be able to help. The State of Texas is offering financial assistance with water bills to qualified, low-income homeowners and renters through the Texas Utility Help program. To apply, visit texasutilityhelp.com or call (855) 566-2057, Monday – Friday, 8 a.m. – 6 p.m. Assistance is available in multiple languages.


Paying your Dallas water utility bill is easy and convenient, with several payment methods available. If you have any questions or concerns, don’t hesitate to contact the City of Dallas’ customer service.


How do I pay my water bill in Dallas?

You may pay your bill by phone using our automated telephone system at (214) 651-1441. This option is available 24 hours a day, 7 days a week. Current bills can be paid at any authorized​ pay s​tation. Call us at (214) 651-1441 for a list of the pay stations nearest you.

How do I contact Dallas Water Utilities?

For billing or account matters, to set up new service or to change service, call Water Customer Service at 214-651-1441 (8 a.m. to 5 p.m., Monday through Friday) or email [email protected].

How to set up water utility in Dallas?

​Opening a New Account: You may now request to open an account Online or you may call the City of Dallas Water Utilities Department (DWU) Customer Service at (214) 651-1441 on weekdays. Or stop by our Customer Service Lobby in Room 2D South at Dallas City Hall, 1500 Marilla Street.

How do I get help paying my Dallas water bill?

To request financial assistance through Operation WaterShare or to learn about other payment plans for your water bills, call 214-651-1441.

Other Resources :

City of Dallas, Texasepay.dallascityhall.com

Current bills can be paid at any authorized​ pay s​tation. Call us at (214) 651-1441 for a list of the pay stations nearest you. Night Deposit Box. A night

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