Connexus Bill Pay – A Comprehensive Guide

Introduction

Connexus Credit Union offers a convenient and secure way to pay bills online through its Bill Pay service. With this service, you can pay your bills on time, avoid late fees, and save time by not having to write checks or visit multiple websites to make payments. In this guide, we will walk you through the steps to set up and use Connexus Bill Pay, and answer some frequently asked questions.

Getting Started with Connexus Bill Pay

To get started with Connexus Bill Pay, follow these steps:

1. Log in to your Connexus Credit Union account online.
2. Click on the “Services” tab and select “Bill Pay” from the drop-down menu.
3. Click on “Add a Payee” and choose whether you’re paying a company, person, bank, or credit union.
4. Enter the requested information about your payee and click “Next.”
5. Enter the remaining payee information and select which account you want your payment to come from.
6. Click “Next” to review the payee information and set up the payment.
7. Choose the payment method, frequency, and amount, and click “Next” to confirm the payment.
8. Review the payment summary and click “Finish” to complete the set-up process.

Frequently Asked Questions

Here are some frequently asked questions related to Connexus Bill Pay:

Are there monthly, daily, or per transaction limits?

Yes, there are limits for payments made through Connexus Bill Pay. Payments to a business, bank, or credit union have a per-transaction limit of $9,999.99 and no daily or monthly limit. Payments to individuals have a per-transaction limit of $1,500, a daily limit of $3,000, and no monthly limit. Please note that these limits cannot be adjusted on a per-user basis.

Can I stop a payment if I find it shouldn’t have been sent?

If your payment has not yet been processed, you may be able to cancel it. While a stop payment fee of $9 is applied to any cancellation of a payment made via check that has already been mailed, cancellations of electronic and not-yet-processed check payments are free. To cancel a payment, call the Member Contact Center at 800.845.5025 prior to 3 PM CT.

How do I cancel a payment?

To cancel a payment made via mailed check, please call the Member Contact Center at 800.845.5025. To cancel an electronic payment on the day it is scheduled to be sent, please call the Member Contact Center at 800.845.5025 prior to 3 PM CT. We’ll be happy to cancel your payment so long as it has not yet been processed. To cancel a payment that is scheduled to be sent one or more days in the future, use the Bill Pay widget online. To do so, go to the Scheduled tab, and then click on the trash can icon located next to the payment you wish to cancel, underneath the calendars. If you don’t see a trash can icon or if you receive an error when you attempt to cancel a payment, please contact the Member Contact Center at 800.845.5025.

Can I hide a bill payee from view?

Yes, you can hide a bill payee from view. To do so, click on the payee name on the Bill Pay dashboard, and then click “Manage.” From there, you will see a toggle button that reads “Active/Inactive.” To hide the payee from view, click the toggle to “Inactive.”

I hid a bill payee from view. How can I unhide it?

To unhide a bill payee, click on the payee name on the Bill Pay dashboard, and then click “Manage.” From there, you will see a toggle button that reads “Active/Inactive.” Click the toggle to “Active.”

Conclusion

Connexus Bill Pay is a convenient and secure way to pay your bills online. With this service, you can avoid late fees, save time, and reduce the hassle of writing checks or visiting multiple websites to make payments. By following the steps outlined in this guide