Paying Your Cleveland Water Bill: A Guide to Online and In-Person Payment Options

Introduction

Paying your Cleveland Water bill has never been easier, thanks to the various payment options offered by the City of Cleveland’s Division of Water. In this guide, we will outline the different ways to pay your bill, both online and in person. We will also provide you with helpful tips and information to ensure a smooth and successful payment process.

Online Payment Options

The City of Cleveland’s Division of Water offers several online payment options for your convenience. You can make a payment using a credit card, debit card, or bank account through the My Cleveland Water Portal.

My Cleveland Water Portal

To make a payment through the My Cleveland Water Portal, follow these steps:

1. Go to My Cleveland Water Portal and log in to your account using your username and password.
2. Click on the “Payment Options” tab.
3. Select the payment method you prefer, such as credit card, debit card, or bank account.
4. Enter the amount you want to pay and the payment date.
5. Review your payment information and confirm your payment.

One Time Payment

If you don’t have a My Cleveland Water Portal account, you can still make a one-time payment using a credit card or debit card. To do this, follow these steps:

1. Go to My Cleveland Water Portal and click on the “One Time Payment” button.
2. Enter your account number and the amount you want to pay.
3. Choose your payment method, such as credit card or debit card.
4. Enter your payment information and confirm your payment.

In-Person Payment Options

If you prefer to pay your bill in person, you can do so at the Cleveland Water Department’s main office, located at:

1201 Lakeside Ave.
Cleveland, OH 44114

The office is open Monday through Friday from 7:30 a.m. to 5:30 p.m., excluding holidays. You can make a payment using cash, check, or money order.

Payment by Mail

You can also make a payment by mail using a personal check or money order. Make sure to write your account number on your check and send it to the following address:

City of Cleveland
Division of Water
P.O. Box 94540
Cleveland, OH 44101-4540

Tips and Information

• Make sure to have your account number ready when making a payment.
• Payments made online or by phone are processed immediately. Payments made by mail may take several days to process.
• There is a convenience fee for using a credit or debit card.
• You can also sign up for automatic payments, which will deduct the amount due from your bank account each month.
• If you have any questions or issues with your payment, you can contact the Cleveland Water Department’s Customer Care Center at 216-664-3130 during regular business hours.

Conclusion

Paying your Cleveland Water bill is now easier than ever, thanks to the various payment options offered by the City of Cleveland’s Division of Water. Whether you prefer to pay online or in person, there are several convenient options available. Remember to always have your account number ready and to check the payment due date to avoid any late fees. If you have any questions or issues, don’t hesitate to contact the Customer Care Center for assistance.