Introduction

Paying your water bill online has never been easier! The City of Tucson provides residents with a secure and convenient online payment system. In this article, we will guide you through the process of paying your water bill online and answer any questions you may have.

Why Pay Online?

Paying your water bill online offers several benefits, including:

• Convenience: You can pay your bill from the comfort of your own home, 24/7, without having to visit a physical location.
• Time-saving: Paying online takes only a few minutes, and you can avoid long lines and wait times.
• Secure: The online payment system is secure and protects your personal information.
• Paperless: By signing up for online payments, you can opt-out of receiving paper statements, which helps reduce waste and is more environmentally friendly.
• Autopay: You can set up automatic payments, so you never have to worry about missing a payment.

How to Pay Your Water Bill Online

To pay your water bill online, follow these steps:

Step 1: Register for an Account

Go to the City of Tucson’s Water website (www.tucsonaz.gov/Departments/Water/Pay-Utility) and click on “Pay Now” or “Create A Payment Portal Account.”

Step 2: Create a Secure Account

Enter your account information, including your account number, name, and email address. You will also need to create a password for your account.

Step 3: Set Up Payment Methods

You can set up multiple payment methods, such as bank accounts, credit cards, or debit cards. Choose the payment method you prefer and enter the necessary information.

Step 4: Set Up Autopay

If you want to set up automatic payments, click on “Set Up Autopay” and choose the payment method you want to use. You can also set up a payment schedule and choose the frequency of payments.

Step 5: View Statements Electronically

You can view your statements electronically by logging into your account. You can also set up paperless billing notices by email or text.

Step 6: Make a Payment

To make a payment, log in to your account and click on “Pay Now.” Enter the amount you want to pay and choose the payment method you want to use. Confirm your payment, and you will receive a confirmation number.

Troubleshooting and FAQs

Here are some common questions and issues related to paying your water bill online:

Q: What if I don’t have a computer or internet access?

A: You can use a computer at a public library or a community center to pay your bill online.

Q: What if I forget my password?

A: You can reset your password by clicking on “Forgot Password” on the login page. You will need to enter your account number and email address to reset your password.

Q: Can I pay my bill over the phone?

A: Yes, you can pay your water bill over the phone by calling the City of Tucson’s Utility Billing Customer Service at (520) 791-4700.

Q: Can I pay my bill in person?

A: Yes, you can pay your water bill in person at the City of Tucson’s Utility Billing Office, located at 311 S. Pantano Rd., Tucson, AZ 85710.

Conclusion

Paying your water bill online is a quick, secure, and convenient way to keep your account up to date. If you have any questions or issues, you can contact the City of Tucson’s Utility Billing Customer Service for assistance.