Paying Your Charlotte Water Bill: A Guide to Online Payment Options

If you’re a resident of Charlotte, North Carolina, and need to pay your city water bill, there are several ways to do so online. In this guide, we’ll walk you through the process of paying your bill using the two most popular online payment options: the City of Charlotte’s website and the third-party payment processor, KUBRA EZ-PAY.

Paying Your Bill on the City of Charlotte’s Website

To pay your water bill on the City of Charlotte’s website, follow these steps:

1. Go to the City of Charlotte’s website (www.charlottenc.gov) and click on the “Water” tab in the main menu.
2. Select “Pay Your Bill” from the drop-down menu.
3. You will be redirected to the payment portal. If you have an account, log in with your username and password. If not, click “Register” to create an account.
4. Once logged in, you can view your bill, make a one-time payment, or set up recurring payments.

Paying Your Bill Using KUBRA EZ-PAY

Alternatively, you can pay your water bill using KUBRA EZ-PAY, a third-party payment processor. Here’s how:

1. Go to the KUBRA EZ-PAY website (mycitizenservices.org) and select “Charlotte Water” from the list of available utilities.
2. Click “Make a Payment” and follow the prompts to enter your account information and make a payment.
3. You can use your bank account, ATM, debit card, Mastercard, Visa, Discover, or Diners card to make a payment.
4. A convenience fee of $1.10 will be charged by KUBRA EZ-PAY per transaction up to $999.99 within 26 days.

Tips and Reminders

• Make sure to have your account number and payment information ready before starting the payment process.
• Payments made through the City of Charlotte’s website or KUBRA EZ-PAY are secure and processed immediately.
• If you encounter any issues while making a payment, you can contact the City of Charlotte’s Customer Service department at (704) 336-7600 for assistance.
• Consider enrolling in automatic bank draft or recurring payments to avoid late fees and ensure timely payments.

Conclusion

Paying your Charlotte water bill online is a quick and easy process. Whether you choose to use the City of Charlotte’s website or KUBRA EZ-PAY, rest assured that your payment will be secure and processed promptly. Remember to have your account information handy and consider enrolling in automatic payments to avoid any hassle in the future.