My Account – CEMC

Introduction

Welcome to CEMC’s My Account portal, where you can easily manage your account, pay your bills, and access important information about your electric service. In this article, we will guide you through the process of paying your CEMC bill online, by phone, or in person.

Paying Your CEMC Bill Online

To pay your CEMC bill online, follow these simple steps:

1. Go to the CEMC website at www.cemc.org and click on the “My Account” tab.
2. Log in to your account using your username and password. If you don’t have a username and password, you can create one by clicking on the “Create a New Account” button.
3. Once you are logged in, click on the “Billing and Payment” tab.
4. Select the payment method you prefer: bank draft, credit/debit card, or e-check.
5. Enter your payment information and confirm your payment.
6. You will receive a confirmation email once your payment has been processed.

Paying Your CEMC Bill by Phone

To pay your CEMC bill by phone, call 800-987-2362 and follow the prompts to make a payment. Have your account number and payment information ready. There is no fee for this service.

Paying Your CEMC Bill in Person

You can also pay your CEMC bill in person at any of our district offices. We accept cash, check, money order, or credit/debit card payments. Please note that there may be a fee for using a credit/debit card.

Avoiding Payment Scams

Occasionally, scammers may pose as CEMC, attempting to get payment from you. Know that CEMC will never call you and ask for banking or payment information. If you receive a call from someone pretending to be CEMC, do not give out any personal or banking information. Hang up! If you are unsure, call us.

You can also make a secure payment by calling 800-987-2362 or using the SmartHub app.

Billing Questions

Q: When is my bill due?
A: The due date noted on the bill is 15 days after the bill was mailed from CEMC. If the bill is not paid by the due date, it is subject to disconnection after 5 business days.

Q: Can the reconnection fee be added to my next bill?
A: The reconnection fee must be paid before the service can be reconnected.

Q: Can the disconnect date be extended?
A: CEMC does not extend the Disconnect Date or offer payment arrangements. Members may choose to enroll in Pre-Paid Meter (PPM) Billing or be directed to contact a local Energy Assistance Agency for help paying a delinquent bill. Members may also apply for Medical Hardship status where applicable.

Q: How can I have my power restored if my service is disconnected for non-payment?
A: During business hours, pay the past due balance and reconnection fee in the district office, at an outdoor payment center, over the phone, online, or through the SmartHub app. After business hours, pay the past due balance and reconnection fee over the phone, online, at an outdoor payment center, or via the SmartHub app. Call 1-800-987-2362 to request reconnection. There will be a reconnection fee.

My Bill Seems to be High

We would be glad to discuss any questions you have about a high bill, but here are some things you might consider before giving us a call:

• Make sure we have received your last payment. One reason your bill may be higher is that we have not received your last payment in full. The first thing you should do is check your bill and make sure your last month’s payment has been received and posted to your account.
• Have you recently purchased additional equipment or could there be existing equipment left running that’s not being used? Have you recently purchased more equipment or a device that is using more electricity? Maybe a large TV, computer, or monitor? Do you have equipment that’s in an “always on” mode, similar to televisions that start up the minute you turn them on? This type of equipment continues to use energy if it’s switched off. Unplug it to save