How to Pay Your Baltimore Water Bill: A Comprehensive Guide

Flat fee of $2.39 for water paid by credit card and other payment methods except ACH. Non-Utility Payments. 2.39% for credit cards for non-utility payments. Telephone …

Online Payments and Account Lookup | City of Baltimore

Pay Your Baltimore Water Bill Easily and Conveniently

Are you looking for a hassle-free way to pay your Baltimore water bill? Look no further! In this article, we will provide you with all the information you need to pay your water bill efficiently. With our step-by-step guide and useful tips, you’ll be able to manage your payments with ease.

Introduction to Baltimore Water Bill Payment

Paying your Baltimore water bill is now easier than ever. The City of Baltimore has partnered with Paymentus to offer an enhanced website for online account access and payments [1]. This partnership ensures a seamless and convenient payment experience for customers. Whether you prefer online payments, automatic payments, or even paying by text, Paymentus has got you covered.

Link to the Customer Account Portal

To access the Customer Account Portal and make your water bill payment, simply visit the City of Baltimore’s official website [1]. The portal offers a range of features to enhance your payment experience, including eBill notifications, AutoPay options, Pay by Text, and more. By utilizing this portal, you can easily manage your account and make payments at your convenience.

Payment Options

The Customer Account Portal provides various payment options to suit your preferences. Here are some of the payment methods available:

  1. Online Payments: Pay your water bill online using a credit card, debit card, or eCheck/ACH (bank draft) [1].
  2. AutoPay: Set up automatic payments on the bill due date using your preferred payment method [1].
  3. Pay by Text: Receive a text message when your bill is issued and pay it conveniently via text [1].
  4. Interactive Voice Response: Save your payment methods for quick and easy payments using the Interactive Voice Response system [1].

Contact Information

If you have any questions or need assistance with your Baltimore water bill payment, you can reach out to the Department of Public Works (DPW) customer service. Here are the contact details:

  • Phone Number: [Insert Phone Number]
  • Email: [Insert Email Address]
  • Address: [Insert Address]

Late Payments and Payment Extensions

In case you are unable to make your payment on time, it’s important to be aware of the late payment policy and available payment extensions. Here are some key points to keep in mind:

  • Late Payment Policy: Familiarize yourself with the late payment fees and penalties associated with overdue water bills. It’s crucial to pay your bill promptly to avoid additional charges.
  • Payment Extensions: If you are facing financial difficulties and need additional time to pay your bill, contact the DPW customer service to inquire about possible payment extensions or assistance programs.

Additional Information

Here are some additional details that may be helpful for Baltimore water bill payment:

  • Billing History: The Customer Account Portal allows you to access your billing history for up to 36 months [1].
  • Payment Reminder: You can sign up to receive payment reminders via email a few days before the due date [1].
  • Account Removal: If you no longer require access to a water account in your Customer Portal, you can easily remove it following the step-by-step guide provided on the portal [1].
  • Updating Account Information: If you need to update your account information, such as your email address, follow the instructions provided on the Customer Payment Portal [1].

With these resources and information at your disposal, paying your Baltimore water bill will be a breeze!


  1. City of Baltimore – Online Payments and Account Lookup

Learn more:

  1. Online Payments and Account Lookup | City of Baltimore
  2. Online Payments | Baltimore City Department of Finance
  3. Make a Payment

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