Introduction

As a resident of Asheville, North Carolina, paying your water bill is an essential part of maintaining your household’s utilities. The City of Asheville offers various methods to pay your water bill, and this guide will outline the different payment options and provide step-by-step instructions on how to make a payment.

Pay Your Water Bill Online

The City of Asheville has created a customer self-service system, allowing residents to pay their water bills online. This is the fastest and most convenient way to make a payment. To access your account, visit the Customer Self-Service System FAQs and follow these steps:

1. Go to the Customer Self-Service System portal: https://www.ashevillenc.gov/service/pay-water-bill/
2. Click on “Create an Account” if you haven’t already.
3. Enter your account and customer numbers, which can be found on your Combined Utility Statement.
4. Choose your preferred payment method:
   • E-check (no convenience fee)
   • Visa, MasterCard, or Discover credit card (a convenience fee applies)
5. Enter your payment information and confirm your payment.

Pay by Phone

Another option for paying your water bill is by phone. To make a payment over the phone, dial 828-251-1122 and press option 1. Have your Combined Utility Statement handy, as you will need your account and customer numbers. Follow these steps:

1. Enter your account and customer numbers when prompted.
2. Choose your preferred payment method:
   • E-check (no convenience fee)
   • Visa, MasterCard, or Discover credit card (a convenience fee applies)
3. Enter your payment information and confirm your payment.

Pay in Person

If you prefer to pay in person, you can do so at Asheville City Hall, located at 70 Court Plaza. Please bring your payment to the Customer Services Division on the first floor of City Hall.

Drop Box

The City of Asheville provides two drop boxes for payments. The first drop box is located at the Public Works Building, 161 South Charlotte Street. The second drop box is located at City-County Plaza, in the first roundabout when entering the plaza. Please note that payments placed in the drop box after 4:30 p.m. are not processed until the next business day.

Pay by Mail

You can also pay your water bill by mail. To do this, use the return envelope provided with your Combined Utility Statement. If you lose your return mailer, you can use your own envelope and send your payment to:

City of Asheville
Customer Services Division
P.O. Box 733
Asheville, NC 28802

Holiday Closings

The City of Asheville’s offices are closed on the following holidays:

• New Year’s Day (January 2, 2023)
• Martin Luther King, Jr. Day (January 16, 2023)
• Good Friday (April 7, 2023)
• Memorial Day (May 29, 2023)
• Juneteenth (June 19, 2023)
• Independence Day (July 4, 2023)
• Labor Day (September 4, 2023)
• Veteran’s Day (November 10, 2023)
• Thanksgiving (November 23, 2023)
• Christmas (December 25-27, 2023)
• New Year’s Day (January 1, 2024)

Contact Information

If you have any questions or concerns about paying your water bill, you can contact the City of Asheville’s Customer Service at 828-251-1122.

Conclusion

Paying your water bill in Asheville, NC, is easy and convenient with the various payment options offered by the City of Asheville. You can choose to pay online, by phone,