Ruston Bill Pay

Paying Bills in Ruston, Louisiana: A Guide to Utility Billing and Customer Service

Introduction:
Welcome to the City of Ruston, Louisiana’s Utility Billing and Customer Service guide! This article will provide you with all the necessary information you need to know about paying your bills, managing your account, and getting assistance when you need it. Whether you’re a resident, business owner, or visitor, we’ve got you covered.

Utility Billing:
The City of Ruston’s Utility Billing department is responsible for billing and collecting payments for water, sewer, garbage, and recycling services. You can pay your utility bills online, by mail, or in person at the Customer Service office located at City Hall – 401 N. Trenton Street.

To pay your utility bill online, visit the City of Ruston’s website and click on the “Utility Billing” tab. From there, you can view your bill, make a payment, or sign up for automatic bank draft. You can also pay by mail by sending a check or money order to the City of Ruston, PO Box 307, Ruston, LA 71273-0307.

If you need to make a payment in person, the Customer Service office is open Monday through Thursday from 8:00 AM to 4:30 PM, and Friday from 8:00 AM to 11:00 AM. Drive-thru service is also available for your convenience.

Customer Service:
The City of Ruston’s Customer Service department is dedicated to providing excellent service to its residents, businesses, and visitors. If you have any questions or concerns about your utility bill, or if you need assistance with starting or stopping service, the customer service team is here to help.

You can contact the Customer Service department by phone at 318-251-8675 or by email at [email protected]. The office is located at City Hall – 401 N. Trenton Street, Ruston, LA 71270.

Residential Applications:
If you’re a resident looking to start utility service, you’ll need to submit a Residential Application Form, along with a copy of your state/federal ID, driver’s license, or passport. You’ll also need to provide proof of home ownership or a current lease agreement.

You can download and fill out the application form from the City of Ruston’s website or pick one up at the Customer Service office. Once your application is received, a customer service representative will contact you to collect your deposit.

Commercial Applications:
If you’re a business owner looking to start utility service, you’ll need to submit a Commercial Application Form. Prior to submitting the application, you’ll need to complete the Certificate of Occupancy application on the MyGovernmentOnline.org portal.

Once you’ve completed the Certificate of Occupancy application, you can submit the Commercial Application Form, along with the required documents, to the City of Ruston’s Customer Service department.

Disconnect:
If you’re moving out of Ruston or need to disconnect your utility services, you can submit the Utility Service Disconnect Form, along with a copy of your state or federal ID. You can also disconnect recycling and outside city limits garbage services using the same form.

Other Services:
The City of Ruston’s Customer Service department offers additional services, such as changing your mailing address, signing up for electronic billing, and reinstating recently disconnected utilities. You can submit the Change of Address form, Electronic Bill Enrollment form, and Reinstatement of Utilities Form, along with a copy of your state or federal ID, to the Customer Service office.

Garbage and Recycling Service:
The City of Ruston offers garbage and recycling services to its residents and businesses. To apply for garbage and recycling services, visit the rustonrecycles website and fill out the application form.

Contact Us:
If you have any questions or concerns about your utility bill, or if you need assistance with starting or stopping service, you can contact the City of Ruston’s Customer Service department at 318-251-8675 or [email protected]. You