Paying Your Northwest Natural Gas Bill: A Guide

Introduction

As a customer of NW Natural, paying your gas bill is easy and convenient. With several payment options available, you can choose the method that best suits your needs. In this guide, we will walk you through the process of paying your bill online, by phone, in person, and by mail. We will also discuss the various features of NW Natural’s Customer Payment Portal, including its security measures and benefits.

Online Payment

The easiest and most convenient way to pay your NW Natural gas bill is online. To make a payment, follow these steps:

1. Go to NW Natural’s website (www.nwnatural.com) and click on “Account” in the top right corner.
2. Click on “Pay My Bill” from the dropdown menu.
3. Sign in to your account using your email address and password.
4. Click on “Make a Payment” and select the payment method you prefer (credit/debit card, checking account, or Auto Pay).
5. Enter your payment information and confirm the payment.
6. You will receive a confirmation email once the payment is processed.

Phone Payment

If you prefer to pay your bill over the phone, you can call NW Natural’s automated Interactive Voice Response system at 833-347-2116. Follow the prompts to make a payment using your credit/debit card or checking account.

In-Person Payment

If you prefer to pay in person, you can visit one of NW Natural’s authorized payment locations. To find a location near you, use NW Natural’s tool (www.nwnatural.com/account/payment-bill-history). Bring your bill and payment method (cash, check, or credit/debit card) to the payment location.

Mail Payment

You can also pay your bill by mail using the return envelope provided with your monthly bill. Mail your payment to:

NW Natural
Attn: Payment Processing
P.O. Box 6017
Portland, Oregon 97228-6017

Make sure to include your account number and the payment coupon from your bill.

Customer Payment Portal FAQs

Q: What services are provided by the Customer Payment Portal?
A: The portal provides secure payment processing, payment by debit/credit card, check, one-time payment without logging in, Auto Pay set-up, stored payment methods, copies of bills and payment history, and additional benefits online.

Q: Is my personal information secure?
A: Yes, your payment-method information is secure through Paymentus Corporation, which maintains the highest degree of physical, logical, application, and channel security measures and is Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliant and certified—the highest level attainable.

Upgrade Your Browser

To ensure the best experience when using NW Natural’s Customer Payment Portal, upgrade your browser to the latest version. Google Chrome, Firefox, MS Edge, and Safari are all acceptable browsers.

Conclusion

Paying your NW Natural gas bill is easy and convenient, with several payment options available. Choose the method that best suits your needs, and don’t hesitate to contact NW Natural if you have any questions or concerns.