Pay City Services Bill – City of Phoenix

Introduction

Welcome to the City of Phoenix’s online payment system for city services bills! This guide will help you navigate the process of paying your water bill online. We’ll cover the steps to follow, what information you’ll need, and answer some frequently asked questions.

Step 1: Find Your Account Number and Service Address

Before you can pay your bill, you’ll need to find your account number and service address. Your account number can be found on the bottom portion of your bill, and it’s a 10-digit number. Make sure to enter it correctly, without any spaces or dashes.

Your service address is the location where you receive your city services, and it should be entered as it appears on the top portion of your bill. Use abbreviations for streets (e.g., West = W, North = N, Street = St, Drive = Dr, etc.), and do not include the city, state, or zip code.

Step 2: Choose Your Payment Method

Once you have your account number and service address, you can choose how you want to pay your bill. The City of Phoenix offers several payment methods:

• Credit or debit card: You can use Visa, MasterCard, Discover Card, or American Express to pay your bill. You’ll need the card number, expiration date, card holder name, and the address where your credit card bills are mailed.
• Paperless billing: If you want to go green and avoid receiving paper bills, you can sign up for paperless billing. You’ll need your account number and email address to sign up.
• Payment locations: If you prefer to pay in person, you can visit one of the City of Phoenix’s payment locations. You’ll need your account number and payment information.

Step 3: Make a Payment

Now it’s time to make a payment! If you choose to pay online, you’ll need to enter your account number and service address, select your payment method, and follow the prompts to complete your payment.

If you’re paying by credit or debit card, you’ll need to enter the card number, expiration date, card holder name, and the address where your credit card bills are mailed.

If you’re paying through paperless billing, you’ll need to sign up for an account and provide your email address.

If you’re paying at a payment location, you’ll need to bring your account number and payment information.

Frequently Asked Questions

1. What happens if I don’t pay my bill on time?

If your bill is not paid by the due date, a late fee will be applied to your account. Additionally, if your account is about to be shut off or has been shut off for delinquency, you cannot pay your bill online. You’ll need to call the City of Phoenix at 602-262-6251 during regular business hours.

1. Can I make a partial payment?

No, the City of Phoenix does not accept partial payments. You must pay the full amount due to avoid late fees and penalties.

1. How long does it take for my payment to post to my account?

Payments can take up to three business days before they post to your water account.

1. Can I use a payment plan to pay my bill?

Yes, the City of Phoenix offers payment plans for residents who need assistance paying their city services bills. You can call 602-262-6251 during regular business hours to learn more about the payment plan options.

1. Can I get a refund if I overpay my bill?

Yes, if you overpay your bill, you can request a refund from the City of Phoenix. You’ll need to call 602-262-6251 during regular business hours to initiate the refund process.

Conclusion

Paying your water bill online is easy and convenient with the City of Phoenix’s online payment system. Just remember to have your account number and service address handy, choose your payment method, and follow the prompts to complete your payment. If you have any questions or issues, you can contact the City of Phoenix for assistance.