Paying Your Victorville Water Bill Online: A Step-by-Step Guide

Are you tired of waiting in line or searching for a physical location to pay your Victorville water bill? Look no further! The City of Victorville offers convenient online options for you to conduct business and process transactions remotely. In this guide, we’ll walk you through the steps to pay your water bill online, and provide you with information on the available payment methods, fees, and more.

Before we begin, make sure you have your water bill account number and the amount you want to pay. You can find this information on your water bill statement or by logging into your online account.

Paying Your Water Bill Online

Step 1: Navigate to the City of Victorville’s Website

Open your web browser and go to the City of Victorville’s website at www.victorvilleca.gov.

Step 2: Click on the “I Want To” Tab

On the homepage, click on the “I Want To” tab located at the top of the page.

Step 3: Select “Pay”

From the drop-down menu, select “Pay” to proceed to the payment portal.

Step 4: Choose Your Payment Method

You have several options to pay your water bill online:

1. Online Payment Portal: Click on the “Online Payment Portal” button to proceed to the payment page. You will need your water bill account number and the amount you want to pay.
2. Pay by Phone: If you prefer to pay over the phone, call the City of Victorville’s customer service line at (760) 955-5000. Have your water bill account number and payment information ready.
3. Automated Payment System: You can also use the City’s automated payment system by calling (760) 955-5000. Follow the prompts to enter your account number and payment information.

Step 5: Review and Confirm Your Payment

Once you’ve selected your payment method, review the payment details and confirm the amount you want to pay. Make sure everything is correct before submitting your payment.

Step 6: Receive Your Payment Confirmation

After submitting your payment, you will receive a payment confirmation number. Keep this number for your records as proof of payment. You can also log into your online account to view your payment history and confirm that your payment has been processed.

Frequently Asked Questions

1. Can I pay my water bill in person?
   Yes, you can pay your water bill in person at the City of Victorville’s Customer Service counter located at 14343 Civic Drive, Victorville, CA 92392.
2. Can I pay my water bill over the phone?
   Yes, you can pay your water bill over the phone by calling the City of Victorville’s customer service line at (760) 955-5000.
3. Is there a fee for paying my water bill online?
   No, there is no fee for paying your water bill online. However, if you use a credit or debit card, there may be a convenience fee charged by the payment processor.
4. How long does it take for my payment to process?
   Payments made online or over the phone are processed immediately. If you use the automated payment system, it may take up to 24 hours for your payment to process.

Troubleshooting Tips

1. I forgot my water bill account number. What do I do?
   If you forgot your water bill account number, you can retrieve it by logging into your online account or by contacting the City of Victorville’s customer service line at (760) 955-5000.
2. I’m having trouble paying my water bill online. Who can I contact for help?
   If you’re having trouble paying your water bill online, you can contact the City of Victorville’s customer service line at (760) 955-5000 for assistance.

Conclusion

Paying your Victorville water bill online is a quick and convenient way to avoid waiting in line or searching for a physical location. By following the steps outlined in this