Paying Your San Antonio Water System Bill: A Guide

The San Antonio Water System (SAWS) provides water and sewer services to the residents of San Antonio, Texas. If you are a customer of SAWS, you can pay your bill online, in person, by phone, or by mail. In this guide, we will walk you through the different payment methods and provide you with information on how to access your account and manage your payments.

Paying Your Bill Online

The easiest and most convenient way to pay your SAWS bill is online. You can use the My Account online tool to view and pay your bills. With this tool, you can set up recurring payments from your checking or savings account, or use your credit or debit card. To pay online using a debit/credit card, SAWS partners with KUBRA, a third-party processor that accepts Visa, MasterCard, Discover, and American Express. A convenience fee applies.

To pay your bill online, follow these steps:

1. Go to the SAWS website at www.saws.org/service/pay-bill/ or https://sawsstg.saws.org/service/pay-bill/
2. Click on the “Pay Your Bill” button
3. Log in to your My Account page using your username and password
4. Select the account you want to pay from
5. Choose the payment method you prefer (recurring payments or debit/credit card)
6. Enter your payment information and complete the payment process

Paying Your Bill in Person

You can also pay your SAWS bill in person at one of the two SAWS Customer Service Center locations. The addresses are:

• SAWS Main Office, 2800 US Hwy 281 N, San Antonio, TX 78212
• SAWS Customer Service Center, 1111 S. Flores St., San Antonio, TX 78204

Payment may be in the form of cash, personal check, traveler’s check, money order, or debit/credit card. You can also pay in person through partnering pay agencies. To find a payment center near you, visit the SAWS website and use the “Payment Center” tool.

Paying Your Bill by Phone

To pay your SAWS bill by phone using a check or debit/credit card, you can call KUBRA, SAWS’ third-party processor, at 210-704-7297 (SAWS). KUBRA accepts Visa, MasterCard, Discover, and American Express. A convenience fee applies.

Paying Your Bill by Mail

You can also pay your SAWS bill by mail using the return envelope included with your paper bill. SAWS accepts personal checks, traveler’s checks, and money orders by mail. Cash is not accepted. The address to mail your payment is:

San Antonio Water System
P.O. Box 650989
Dallas, TX 75265-0989

Managing Your Account

You can manage your SAWS account online through the My Account tool. With this tool, you can:

• View your account balance and payment history
• Set up recurring payments
• Update your contact information
• Request a new water meter
• Report a leak or water waste
• Access your water usage history

To access your My Account page, visit the SAWS website and click on the “My Account” button. Log in using your username and password, and you will be able to manage your account and pay your bill online.

Conclusion

Paying your San Antonio Water System bill is easy and convenient. You can pay online, in person, by phone, or by mail. By using the My Account tool, you can also manage your account, view your payment history, and request new services. If you have any questions or concerns, you can contact SAWS customer service at 210-704-SAWS (7297) or visit their website at www.saws.org.