Pay Your Bill Online | Pittsburgh Water and Sewer Authority

Paying your Pittsburgh Water and Sewer Authority (PWSA) bill online is quick and easy. You can make a one-time payment or enroll in our electronic billing and payment portal to receive your monthly bills via email and make enrolled one-time or recurring payments.

To pay your bill online, visit our Pay Your Bill Online page and follow these steps:

1. Click on the “Pay Your Bill Online” button.
2. Enter your account number and email address.
3. Choose your payment method: one-time payment or electronic billing and payment portal enrollment.
4. If you choose a one-time payment, enter your payment information and submit your payment.
5. If you choose to enroll in the electronic billing and payment portal, create a user ID and password, and follow the prompts to set up your account.

Understanding Your Bill

Before paying your bill, it’s essential to understand the layout of your bill and why your monthly bill amounts may change. Visit our Understanding Your Bill page to learn more.

Check Your Water Usage

Our Customer Advantage Portal is a free tool where customers can track their real-time water usage and receive alerts when there is a spike in water usage. Setting usage alerts can help you detect costly water leaks in your property. Visit our Check Your Water Usage page to learn more.

Update Your Contact Information

It’s important to verify that we have the best number to reach you during water emergencies and outages. You can update your information online by submitting our Update Contact Information webform or call Customer Service at 412-255-2423 (Press 5).

Self-Report Meter Reading

If we are currently not receiving automatic reads from your water meter and cannot generate a bill based on actual meter readings, we will send you a letter with instructions to visit our Self-Report Meter Reading page.

Application for Refund

Visit our Application for Refund page for information about applying for a refund if you have a credit on your account.

Data Protection Release

Fill out our Data Protection Release form to access your account information history or give authorization to a third party to view your account information.

Liens

Unpaid water and/or wastewater charges are a lien on the property, independent of whether the service is provided to a Tenant or other Non-Owner Occupants. Visit our Liens page for more information.

Affidavit of Vacancy

Our Affidavit of Vacancy is used to reduce billed charges when a property has been vacant for a specified period. If asked to submit this affidavit, please fill out the top portion, then take the form to a Notary Public to complete the middle portion. The completed form may be emailed to [email protected] or mailed to:

Pittsburgh Water and Sewer Authority (PWSA)
ATTN: Customer Service
1200 Penn Avenue
Pittsburgh, PA 15222

Customer Rights

Visit our Customer Rights page for information on consumer protections and opportunities and Pennsylvania Public Utility Commission oversight.

Looking for Information About Starting or Stopping Service or Water Meter Changes?

Please visit our Service Changes page for information about starting or stopping service, water meter replacements, and water meter sizing.

Contact Us

Contact Us
412-255-2423
Report an Emergency Press 1
Customer Service Press 5
Send us a Message

1200 Penn Avenue
Pittsburgh, PA 15222

Follow Us

Residential & Commercial Customers
Developers, Contractors & Vendors
Projects & Maintenance
Your Water
About Us
News & Events

Copyright © 2023 Pittsburgh Water and Sewer Authority
Powered by Interpersonal Frequency

This article is written based on the information provided by the Pittsburgh Water and Sewer Authority. It is essential to follow the provided URLs for accurate information and to contact the authority directly for further inquiries