Public Utilities Bill Pay

Paying Public Utilities Bills in North Las Vegas: A Guide

Introduction:
Paying public utilities bills in North Las Vegas can be a convenient and hassle-free process. The City of North Las Vegas offers various payment options for residents to pay their utility bills. In this guide, we will discuss the different payment methods available and provide step-by-step instructions on how to pay your bills online, by mail, or in person.

Online Payment Options:
The City of North Las Vegas offers an online payment portal for residents to pay their utility bills. To make a payment, follow these steps:

1. Visit the City of North Las Vegas’ website at www.cityofnorthlasvegas.com.
2. Click on the “Residents” tab at the top of the page.
3. Select “Water” from the drop-down menu.
4. Click on “Payment Options” in the left-hand menu.
5. Choose your preferred payment method:

a. Direct Debit: Sign up for Direct Debit to have your utility bill automatically debited from your bank account every month. To enroll, visit the Utilities Department in person with a blank, voided check, or register online here.

b. Online Bank Payments: Most banks, credit unions, and bill-pay services offer an electronic payment service that allows customers to make one-time or recurring bill payments through a website or app. Check with your bank or financial institution to determine the options available.

c. PayNearMe: The City partners with PayNearMe to enable customers to pay their utility bills with cash at any 7-Eleven, Family Dollar, or ACE Cash Express location. There is no fee for using PayNearMe, and payment is made the same day. To get a PayNearMe barcode, text “NLV” to 88288, or visit the City Hall lobby kiosk or Alexander Library kiosk.

d. Credit/Debit Card: You can pay your utility bill online using a valid Visa, Discover, Mastercard, or American Express credit card.

Mail Payment Options:
If you prefer to pay your utility bill by mail, follow these steps:

1. Mail your payment in the payment envelope with the payment remit slip.
2. Make your check or money order payable to “City of North Las Vegas.”
3. Do not staple or fold the remit slip.
4. Mail your payment to:
   City of North Las Vegas
   Utilities Department
   P.O. Box 360118
   North Las Vegas, NV 89036-0118

In-Person Payment Options:
Residents can also pay their utility bills in person at the following locations:

1. City Hall Lobby: 2250 Las Vegas Blvd. North, North Las Vegas, NV 89030
2. Alexander Library: 1755 W. Alexander Rd., North Las Vegas, NV 89032

Drop Box:
Customers can quickly drop off utility bill payments in a convenient drop box located at North Las Vegas City Hall. The drop box is in the customer parking lot.

Payment Arrangements:
If you need assistance paying your utility bill, you can request a payment arrangement. Collection activity on your account will stop for the duration of the arrangement. Pay as much or as often as you like, and the balance must be paid in full on or before the payment arrangement due date. Click here to enter the Advanced Arrangement portal.

Deposits and Refunds:
For residential service, a minimum $150 deposit is required. The deposit is due when service is requested. Deposits may be waived with an Active Military Deposit Waiver or a letter of credit from a financial institution. For commercial service, the deposit is based on the rounded average of the last three bills at the service address. Commercial deposits may be waived with a surety bond or a letter of credit from a financial institution. Upon closing your account, the deposit will be applied automatically to the final bill. If the deposit is more than the final balance, a refund check for the difference will be mailed within 7-10 business days.

Conclusion:
Paying public utilities bills in North Las Vegas can