Paying Your Point Broadband Bill: A Step-by-Step Guide

We’ve designed our payment system so paying your bill is a hassle-free experience, and you can get right back to enjoying your Point Broadband services.

Pay My Bill

Introduction

As a Point Broadband customer, paying your bill online is a hassle-free experience. With our easy-to-use payment system, you can quickly settle your dues and get back to enjoying your high-speed internet, TV, and digital phone services. In this guide, we’ll walk you through the process of paying your Point Broadband bill online, and answer some frequently asked questions.

Paying Your Bill Online

To pay your Point Broadband bill online, follow these simple steps:

  1. Go to the Point Broadband website: https://www.point-broadband.com/
  2. Click on the “Pay My Bill” tab located at the top right corner of the page.
  3. Select your account type:
    • All Wireless/Former NGN Customers
    • All Other Fiber Customers
  4. Choose your payment method:
    • Pay in Portal (One-Time Payment)
  5. Enter your account information and payment details.
  6. Review your information and submit your payment.

Frequently Asked Questions

Q: What payment methods are accepted by Point Broadband?
A: We accept credit/debit cards (Visa, Mastercard, American Express, and Discover) and electronic funds transfer (EFT).

Q: Can I pay my bill over the phone?
A: Yes, you can call our customer service hotline at 844-407-6468 to make a payment over the phone.

Q: Is there a fee for paying my bill late?
A: Yes, a late fee of $10 or 1.5% of the unpaid balance (whichever is greater) will be applied to accounts that are not paid in full by the due date.

Q: Can I set up automatic payments for my Point Broadband bill?
A: Yes, you can enroll in our automatic payment program, which deducts the payment amount from your bank account or credit/debit card on the due date. To enroll, log in to your account and click on “Auto Pay” under the “Payment Method” section.

Q: How do I update my payment information for my Point Broadband account?
A: To update your payment information, log in to your account and click on “Edit” next to the payment method. Enter your new payment details and save the changes.

Troubleshooting Tips

Q: I’m having trouble logging in to my Point Broadband account.
A: Make sure you’re using the correct login credentials (username and password). If you’ve forgotten your password, click on “Forgot Password” and follow the prompts to reset it.

Q: I’m unable to make a payment online.
A: Check that your internet connection is stable, and try again. If the issue persists, call our customer service hotline for assistance.

Conclusion

Paying your Point Broadband bill online is a straightforward process that can be completed in just a few steps. If you have any questions or concerns, our customer service team is always available to help. Don’t hesitate to reach out to us.

Live life on point!

Point Broadband

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FAQ

How do I create a point broadband account?

Go to https://customerportal.point-broadband.com/ (be sure to bookmark this site for future use). Click CREATE ACCOUNT.

Can I use my own router with point broadband?

Can I use my own wireless router? Yes. We recommend an 802.11ac or AX (Wi-Fi6) router/access point with the capability to support multiple streams to receive the best wireless experience. Please note that wireless speeds are dependent on the device capabilities.

Does Point Broadband have a data cap?

Bandwidth for Everyone With No Data Caps Limits and slowed-down speeds become hassles of the past with service from Point Broadband.

Other Resources :

Customer Portal

We’ve designed our payment system so paying your bill is a hassle-free experience, and you can get right back to enjoying your Point Broadband services.

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