Pasadena Water and Power Bill Pay: A Comprehensive Guide

Paying your Pasadena Water and Power bill is now easier than ever, thanks to the various payment options available. In this guide, we will take you through the different payment methods, step-by-step instructions, and answer some frequently asked questions.

Table of Contents

1. Payment Options
2. Paying Your Bill Online
3. Paying Your Bill by Phone
4. Paying Your Bill in Person
5. Drop Off Your Payment (After Hours)
6. Having Trouble Paying or Understanding Your Bill?
7. FAQs

Payment Options

Pasadena Water and Power offers several payment options for your convenience. You can choose to pay your bill online, by phone, in person, or drop off your payment after hours.

Paying Your Bill Online

To pay your bill online, follow these steps:

1. Log in to your online account using your account number and password. If you haven’t registered yet, you can create a new account on this system with a new log-in ID and password.
2. Once you’re logged in, you can view your bill and make a payment using a credit card or an electronic check.
3. You can also set up automatic payments to ensure your bill is paid on time, every time.

Paying Your Bill by Phone

To pay your bill by phone, call Customer Service at 626.744.4005 and have your PWP account number ready. Visa, MasterCard, American Express, or Discover cards are accepted.

Paying Your Bill in Person

PWP’s payment office is located at the Municipal Services Payment Center/City Hall, 100 N. Garfield Ave., Room N106, Pasadena, CA 91109. You can pay your bill in person using cash, check, or money order.

Drop Off Your Payment (After Hours)

If you need to make a payment after hours, you can drop off your payment in PWP’s payment box, located at the southeast corner of Union Street and Garfield Avenue. Please do not put cash in the payment box. Payments received after 2 p.m. will be credited the following business day.

Having Trouble Paying or Understanding Your Bill?

If you’re having trouble paying your bill or understanding your bill, PWP offers financial assistance programs for those struggling to pay their bill. You can also visit this page for a breakdown of a sample residential electric and water bill.

FAQs

1. Can I pay my bill online?
   Yes, you can pay your bill online using a credit card or an electronic check.
2. Can I pay my bill by phone?
   Yes, you can pay your bill by phone by calling Customer Service at 626.744.4005.
3. Can I pay my bill in person?
   Yes, you can pay your bill in person at PWP’s payment office located at the Municipal Services Payment Center/City Hall.
4. Can I drop off my payment after hours?
   Yes, you can drop off your payment in PWP’s payment box located at the southeast corner of Union Street and Garfield Avenue.
5. Is there a fee for late payments?
   Yes, there is a fee for late payments. Please check your bill or contact PWP for more information.
6. Can I set up automatic payments?
   Yes, you can set up automatic payments to ensure your bill is paid on time, every time.

Conclusion

Paying your Pasadena Water and Power bill is now easier than ever, thanks to the various payment options available. Whether you choose to pay online, by phone, in person, or drop off your payment after hours, PWP has got you covered. If you have any questions or concerns, don’t hesitate to contact PWP’s Customer Service.