Paying Your Electric Bill in Ocala: A Guide

As a resident of Ocala, paying your electric bill is a necessary part of life. The city offers several options for paying your bill, and this guide will outline the different methods and provide step-by-step instructions on how to pay your electric bill in Ocala.

Option 1: Paying Online

The easiest and most convenient way to pay your electric bill in Ocala is by using the city’s online payment system. To access the online payment system, follow these steps:

1. Go to the City of Ocala’s website (www.ocalafl.gov).
2. Click on the “Government” tab at the top of the page.
3. Select “City Departments A-H” from the drop-down menu.
4. Click on “Customer Service Office” in the left-hand menu.
5. Scroll down to the “Pay My Bill” section.
6. Click on “Invoice Cloud” to access the online payment system.
7. Follow the prompts to enter your account information and make a payment.

Option 2: Paying by Phone

If you prefer to pay your electric bill over the phone, you can use the city’s automated phone system. To access the automated phone system, follow these steps:

1. Call the Customer Service Office at 352-629-2489.
2. Select option 1 for electric bill payments.
3. Follow the prompts to enter your account information and make a payment.

Option 3: Paying in Person

If you prefer to pay your electric bill in person, you can do so at the Customer Service Office located at 201 SE 3rd Street, Ocala, FL 34471. The office is open Monday through Friday from 8:00 a.m. to 5:00 p.m.

Option 4: Paying by Mail

If you prefer to pay your electric bill by mail, you can send a check or money order to the following address:

City of Ocala
Attn: Customer Service Office
201 SE 3rd Street
Ocala, FL 34471

Make sure to include your account number and the payment stub from your bill to ensure timely processing.

Frequently Asked Questions

1. Can I use a credit card to pay my electric bill?

Yes, the city accepts MasterCard, Visa, American Express, and Discover credit cards for electric bill payments.

1. Can I make a partial payment on my electric bill?

Yes, you can make a partial payment on your electric bill, but you will need to contact the Customer Service Office to arrange for a payment plan.

1. Can I pay my electric bill at a kiosk?

Yes, the city has several kiosks located throughout Ocala where you can pay your electric bill. You can find a list of kiosk locations on the city’s website.

1. Can I get a payment extension on my electric bill?

Yes, you can request a payment extension on your electric bill by contacting the Customer Service Office.

Conclusion

Paying your electric bill in Ocala is easy and convenient with the city’s online payment system, automated phone system, in-person payments, and mail-in payments. If you have any questions or concerns about paying your electric bill, you can contact the Customer Service Office for assistance.