Paying Your Metropolitan Utilities District Bill: A Guide

Introduction

As a customer of the Metropolitan Utilities District (M.U.D.), you have several options for paying your bill. In this guide, we will outline the various ways to pay your bill and provide you with the information you need to make informed decisions about your payment methods.

Online Payment Options

M.U.D. offers several online payment options, including one-time payments and recurring payments. To make a one-time payment, visit the M.U.D. website and click on the “Pay Now” button. You will need to have your account number and the last four digits of your social security number or email address associated with your account.

For recurring payments, you can sign up for automatic bank drafts or text-to-pay. With automatic bank drafts, your payment will be deducted from your bank account on the due date of your bill. To sign up, log in to your MyAccount and click on “Manage Account” and then “Automatic Bank Draft.” Follow the instructions to complete the enrollment process.

Text-to-pay is another convenient option that allows you to pay your bill using your mobile device. To use text-to-pay, text “MUDBill” to 25155 and follow the prompts to make a payment.

By Phone

You can also pay your M.U.D. bill over the phone using the 24/7 automated menu at 402.554.6666. Have your account number and payment information ready when you call.

In-Person Payments

M.U.D. also accepts in-person payments at the M.U.D. Operations Center Entrance, 3100 S. 61st Ave., Gate 1. You can pay using cash, check, or money order. Please note that this location is closed to walk-in customer services.

By Mail

If you prefer to pay by mail, you can send your payment to PO Box 3600, Omaha, NE 68103. Make sure to include your account number and payment information with your check or money order.

Budget Payment Plan

M.U.D. offers a Budget Payment Plan that allows you to pay a fixed amount each month based on your historical usage patterns. This plan helps you avoid seasonal spikes in your utility bills. To enroll in the Budget Payment Plan, you must have an account balance of zero. You can cancel the plan at any time.

To understand your Budget Payment Plan on your bill, look for the “Budget Payment Plan” section on the top right-hand side of your bill. The “Total Due” amount represents the budget payment amount that was determined when you signed up. The “Current Budget Variance” amount reflects the actual charges for the month minus the budget payment amount. The “Total Budget Variance” amount is the accumulated variance of all actual charges minus the budget payment amount.

If your positive balance is more than three times your budget payment amount, consider paying extra towards your budget variance. You can indicate this with your payment.

Conclusion

Paying your M.U.D. bill is easy and convenient with the various payment options available. Whether you prefer to pay online, by phone, in-person, or by mail, M.U.D. has you covered. Don’t forget to consider the Budget Payment Plan to avoid seasonal spikes in your utility bills. If you have any questions or concerns about your bill or payment options, contact M.U.D.’s customer service team for assistance.

FAQs

1. Can I pay my M.U.D. bill online?
   Yes, you can make a one-time payment or sign up for recurring payments online using the M.U.D. website.
2. Can I pay my M.U.D. bill over the phone?
   Yes, you can use the 24/7 automated menu at 402.554.6666 to pay your bill over the phone.
3. Can I pay my M.U.D. bill in person?
   Yes, you can pay your bill in person at the M.U.D. Operations Center Entrance, 3100 S. 61st Ave., Gate 1.