Paying Your Water Bill with The Metropolitan District | Step-by-Step Guide

The Metropolitan District (MDC) provides water and sewer services to its customers in the Hartford, Connecticut area. As a customer, it is essential to know how to pay your bill efficiently. In this guide, we will walk you through the various payment options available and provide you with the necessary information to make your payment process smoother.

Paying Your Bill with MDC

Self-Service One-Time and Recurring Payments

MDC offers a self-service portal for its customers to manage their accounts and pay their bills. With this portal, you can set up one-time or recurring payments with no fees. Here’s how to do it:

1. Go to MDC’s Self-Service Portal and log in to your account.
2. Click on the “Pay My Bill” button.
3. Select the payment method of your choice – credit card, debit card, or bank account.
4. Enter the amount you want to pay and confirm the payment.
5. For recurring payments, select the frequency of your choice – monthly, quarterly, or annually.
6. Confirm the setup of your recurring payment.

KUBRA EZ-Pay Credit Card and Debit Payments

If you prefer to pay your bill using a credit card or debit card, MDC has partnered with KUBRA EZ-Pay to provide this service. Keep in mind that fees apply for this payment method. Here’s how to make a payment using KUBRA EZ-Pay:

1. Go to MDC’s Payment Portal and click on the “Pay My Bill” button.
2. Select “KUBRA EZ-Pay” as your payment method.
3. Enter your account number and click “Next.”
4. Choose the payment amount and select the payment method – credit card or debit card.
5. Enter your payment information and confirm the payment.
6. Keep your receipt for future reference.

Pay by Phone

If you prefer to make a payment over the phone, you can call MDC’s customer service at 860-278-7850 and press 1 for billing. This service is available 24/7. Here’s how to make a payment using the automated phone system:

1. Call 860-278-7850 and press 1 for billing.
2. Follow the prompts to enter your account number and select the payment method – credit card or debit card.
3. Enter your payment information and confirm the payment.
4. Keep your receipt for future reference.

Pay by Mail

If you prefer to pay your bill by mail, you can send a check or money order to MDC’s payment address. Here’s the information you need to include:

• Payment Coupon: Include the payment coupon from your bill or write your account number on the check or money order.
• Payment Amount: Make sure to include the payment amount in the designated space.
• Mailing Address: Send your payment to: The Metropolitan District (MDC), P.O. Box 990092, Hartford, CT 06199-0092.

Payment Drop Boxes

MDC provides payment drop boxes at two locations:

1. 555 Main Street, Hartford, CT 06103
2. 60 Murphy Road, Hartford, CT 06114

You can drop off your payment in the form of a check or money order at any of these locations. Make sure to include your payment coupon and account number.

Retail Cash Payments

If you prefer to pay in cash, you can do so at any of the following participating retailers: CVS, Dollar General, Family Dollar, and Seven Eleven. Here’s how to make a cash payment:

1. Locate a participating retailer near you.
2. Bring your payment coupon and cash payment.
3. Present your payment coupon and account number to the cashier.