Paying Your Water Bill in Lincoln, NE: A Guide

Are you struggling to pay your water bill in Lincoln, NE? Look no further! This guide will provide you with all the information you need to make a payment and avoid any late fees or penalties. We’ll cover the two most popular methods of payment: online and by mail. Let’s get started!

Online Payment Option

The City of Lincoln offers an easy and convenient way to pay your water bill online. To make a payment, follow these steps:

1. Go to the City of Lincoln’s website: https://www.lincoln.ne.gov/
2. Click on the “Departments” tab at the top of the page.
3. Select “LTU” from the drop-down menu.
4. Click on “Utilities” from the LTU page.
5. Select “LWS” from the Utilities page.
6. Click on “Customer Service” from the LWS page.
7. Select “Payment Options” from the Customer Service page.
8. Choose “Quick Pay” to make a one-time payment.
9. Enter your account number and account location zip code.
10. Pay your bill using a credit card (VISA, Discover, MasterCard) or bank account.

Alternatively, you can sign up for paperless billing or automatic payments. To do so, follow these steps:

1. Go to the City of Lincoln’s website: https://www.lincoln.ne.gov/
2. Click on the “Departments” tab at the top of the page.
3. Select “LTU” from the drop-down menu.
4. Click on “Utilities” from the LTU page.
5. Select “LWS” from the Utilities page.
6. Click on “Customer Service” from the LWS page.
7. Select “Payment Options” from the Customer Service page.
8. Choose “Sign Up for Paperless Billing or Automatic Payments.”
9. Find the Customer ID listed on your most recent bill.
10. Enter your account number and account location zip code.
11. Follow the prompts to set up your paperless billing or automatic payments.

Mail Payment Option

If you prefer to pay by mail, send your payment to:

Lincoln Water and Wastewater Payment Processing
P.O. Box 87102
Lincoln, NE 68501

Make sure to include your payment stub with your payment.

In Person Payment Option

You can also pay your water bill in person at the Lincoln Water and Wastewater Business Office, located inside the Development Services Center on the second floor at the City/County building. The address is:

Lincoln Water and Wastewater Business Office
555 South 10th Street, Ste. 203
Lincoln, NE 68508

Customer parking is available just north of the City/County Building between South 9th and South 10th streets and Rosa Parks Way. Customers can pick up validated parking tickets at the front desk.

Drop Box Option

For your convenience, drop boxes are located at the following locations:

• City/County Building, west side drive through
  555 South 10th Street
  Lincoln, NE 68508

• Lincoln Water System front entrance
  2021 North 27th Street
  Lincoln, NE 68503

Please note that using the drop box will delay posting. Past due accounts that are “Subject to Disconnect” must pay in person or online.

Frequently Asked Questions

1. How can I pay my water bill?
   You can pay your water bill online, by mail, or in person.
2. What forms of payment are accepted?
   The City of Lincoln accepts credit cards (VISA, Discover, MasterCard) and bank accounts for online payments. Checks and money orders are accepted for mail payments. In-person payments can be made with cash, check, or money order.
3. Can I set up automatic payments?
   Yes, you can set up automatic payments online or in person.
4. Can I pay my water bill over the phone?
   No, the City of Lincoln does not accept water bill payments over the phone.
5. What happens if I miss