Paying Your Water Bill in Kannapolis: A Step-by-Step Guide

Are you looking for ways to pay your water bill in Kannapolis? Look no further! This guide will take you through the process of paying your water bill quickly and easily using the City of Kannapolis’ Customer Connect platform.

First, let’s start with the basics. The City of Kannapolis’ Customer Connect platform is a secure and easy-to-use portal that allows residents to manage their utility accounts, pay bills, and access important account information. To access the platform, simply visit https://customerconnect.kannapolisnc.gov/ and follow the prompts to log in or create an account.

Once you’ve logged in, you’ll be taken to the dashboard, where you can view your account balance, payment history, and other important information. To pay your water bill, click on the “Pay My Bill” button located on the right-hand side of the page.

On the Pay My Bill page, you’ll need to enter your account information, including your customer number and account number. You can find this information on your water bill or by logging into your account online. Once you’ve entered your account information, click the “Continue” button.

Next, you’ll be taken to a page where you can select the payment method you’d like to use. The City of Kannapolis accepts several payment methods, including credit cards and eChecks. Simply select the payment method you prefer, and follow the prompts to enter your payment information.

After you’ve entered your payment information, you’ll be taken to a confirmation page where you can review your payment details. Make sure everything is correct, and then click the “Continue” button to complete your payment.

That’s it! You’ve successfully paid your water bill using the City of Kannapolis’ Customer Connect platform. You’ll receive a confirmation email with your payment details, and your account will be updated immediately.

If you have any questions or concerns about paying your water bill, you can contact the City of Kannapolis’ customer service team at (704) 920-4444. They’re available to assist you Monday through Friday from 8 am to 5 pm.

In conclusion, paying your water bill in Kannapolis is easy and convenient with the City’s Customer Connect platform. Simply log in, enter your account information, select your payment method, and confirm your payment details. If you have any questions or concerns, don’t hesitate to contact the customer service team.

FAQs

1. Can I pay my water bill online?
   Yes, you can pay your water bill online using the City of Kannapolis’ Customer Connect platform. Simply visit https://customerconnect.kannapolisnc.gov/ and follow the prompts to log in or create an account.
2. What payment methods does the City of Kannapolis accept?
   The City of Kannapolis accepts several payment methods, including credit cards and eChecks.
3. Can I pay my water bill over the phone?
   No, the City of Kannapolis does not accept water bill payments over the phone. You can only pay your bill online or in person at the City’s customer service center.
4. Can I make a partial payment on my water bill?
   No, the City of Kannapolis does not accept partial payments on water bills. You must pay the full amount due to avoid late fees and penalties.
5. What happens if I miss the due date for my water bill payment?
   If you miss the due date for your water bill payment, you may be subject to late fees and penalties. To avoid this, make sure to pay your bill on time, or contact the City’s customer service team to discuss your options.