Jackson Energy Authority Bill Pay: A Step-by-Step Guide

Are you looking for ways to pay your Jackson Energy Authority bill conveniently? Look no further! In this article, we will guide you through the process of paying your bill online, using the Jackson Energy Authority’s new online account management portal. We’ll also provide you with important information on how to set up autopay, view your statement and billing history, and much more!

Online Bill Pay: A New and Improved Experience

The Jackson Energy Authority has recently launched a new online account management portal, making it easier for customers to manage their accounts and pay their bills. The new portal offers a user-friendly interface, allowing customers to access their accounts from any device.

To make a payment, simply log in to the portal using your 12-digit JEA account number and the last four digits of your Social Security number or any previous statement amount. Once logged in, you can view your statement and billing history, make a payment, and save your payment information for future use.

Steps to Set Up Autopay

As of June 8, 2023, recurring payments should be set up in the new portal using the “Autopay” feature. To set up autopay, follow these steps:

1. Log in to the online account management portal and click “Payments” from the left side menu.
2. Click the “Manage Autopay” blue button.
3. Click “Yes” to enable autopay, then select your preferred payment method.
4. Check the box to agree to the Terms and Conditions, then click the blue “Update” button.

If you have not saved a payment method, you can add a new one by clicking the drop-down box and following the prompts to enter your credit/debit card or ACH/echeck account information.

Viewing Your Statement and Billing History

To view your statement and billing history, simply log in to the portal and click on the “Statements” tab. Here, you can view your current and past statements, as well as make payments on past due balances.

Managing Multiple Accounts

The new portal also allows you to easily manage multiple accounts. To add a new account, click on the “My Profile” link in the blue bar at the top (desktop view) or the three lines in the top right corner (mobile phone view), then select “Add Account.”

Submitting Electric Outages

If you experience an electric outage, you can now submit a report through the portal. Simply click on the “Outage Center” tab and fill out the required information.

Receiving Important Outage Notifications and Alerts

The Jackson Energy Authority offers customers the option to receive important outage notifications and alerts. To sign up for these alerts, click on the “Notifications” tab and select your preferred notification method.

Conclusion

Paying your Jackson Energy Authority bill has never been easier! With the new online account management portal, you can make payments, view your statement and billing history, set up autopay, and much more. Don’t forget to take advantage of the convenient features offered by the portal, such as submitting electric outages and receiving important notifications and alerts.

FAQs

1. Do I need to create a new profile in the new portal?
   Yes, all customers must sign up in the new portal to create a new profile.
2. How do I validate my account?
   To validate your account, enter the 12-digit JEA account number (first six digits in the box before the hyphen, last six digits in the box after the hyphen). Then, enter the last four digits of your Social Security number or any previous statement amount.
3. Can I view my statement and billing history if I have multiple accounts?
   Yes, you can view your statement and billing history for all accounts linked to your profile.
4. How do I set up autopay?
   To set up autopay, log in to the portal, click “Payments” from the left side menu, then click the “Manage Autopay” blue button. Select your preferred payment method, check the box to agree to the Terms and Conditions, then click the blue “Update” button.
5. Can I submit an electric outage report through the portal?
   Yes, you can submit an electric outage report through the portal by clicking on the