Iowa American Water Bill Pay: A Comprehensive Guide

Iowa American Water, a subsidiary of American Water, provides water and wastewater services to residential and commercial customers across the state of Iowa. As a customer, paying your bill on time is essential to ensure uninterrupted services. In this guide, we will walk you through the different ways to pay your Iowa American Water bill, highlighting the benefits and requirements of each method.

Paying Your Bill: A Comprehensive Guide

Iowa American Water offers several convenient ways to pay your bill. You can choose the method that best suits your needs and lifestyle.

1. Online Payment

The easiest and most convenient way to pay your Iowa American Water bill is through their online portal, MyWater. With MyWater, you can:

• Pay your bill online using your bank account or credit/debit card.
• Set up automatic payments to avoid late fees.
• View your water usage and compare it to your neighborhood average.
• Manage your account and update your personal information.

To log in to MyWater, visit www.amwater.com/iaaw/Customer-Service-Billing/Billing-Payment-Info/.

2. Phone Payment

You can also pay your bill over the phone using your credit/debit card. To make a payment, call 1-855-748-6066 and follow the prompts. Please have your 16-digit account number ready, which can be found on your bill. A $1.95 transaction fee applies for all payment methods.

3. Mail Payment

If you prefer to pay by mail, send your payment along with the payment stub to:

Iowa American Water
P.O. Box 6029
Carol Stream, IL 60197-6029

No cash, staples, or paper clips, please.

4. In-Person Payment

Iowa American Water has partnerships with many authorized payment locations across the state. You can make payments in person at these locations. To find your local payment location, visit www.amwater.com/iaaw/Customer-Service-Billing/Billing-Payment-Info/. Please note that payment locations and terms change periodically, and some locations charge for this service. Customers are encouraged to call the location first to verify they still accept payments for Iowa American Water, as well as the fee information provided on this site.

5. Third-Party Payment

If someone handles paying your bills, such as a relative, trustee, or social service organization, you can add a third-party payer to your account. To do this, visit MyWater or contact the customer service center at 1-866-641-2108, Monday through Friday, 7 a.m. to 7 p.m.

6. Braille, Large Print, or Audio Billing

Customers can request to receive their Iowa American Water bill in Braille, large print, or as an audio file by contacting the customer service center. Please note that customers requesting an alternate format will continue to receive their regular print format or paperless bill on time. The alternate formatted bill will be sent 7-10 business days after.

Contact Us

If you have any questions or concerns about your Iowa American Water bill, contact the customer service center at 1-866-641-2108, Monday through Friday, 7 a.m. to 7 p.m. For non-emergencies, you can also contact us through our website or email.

Careers

Are you interested in working for Iowa American Water? We are always looking for talented individuals to join our team. Search for openings and apply today!

EEO Information & Accommodation Requests

Iowa American Water is an equal opportunity employer. We are committed to diversity and inclusion in the workplace. If you need assistance with the application process or require accommodation, please contact our human resources department.

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