Huntsville Utilities Bill Pay – A Comprehensive Guide

Introduction

Huntsville Utilities provides convenient and secure ways to pay your utility bills. In this guide, we will discuss the two most commonly used methods to pay your bills, including online payment through My Account and mail/in-person payment through the Business & Commercial Services page.

My Account – Online Bill Pay

My Account is Huntsville Utilities’ online platform that allows you to manage your account, view your bill, and make payments. To make a payment through My Account, follow these steps:

1. Go to My Account and log in to your account using your username and password.
2. Once logged in, click on the “Billing and Payment” tab.
3. Select the account you want to pay and click on the “Make a Payment” button.
4. Choose your preferred payment method – bank draft, credit/debit card, or e-check.
5. Enter your payment information and confirm your payment.
6. You will receive a confirmation email once your payment has been processed.

Benefits of Using My Account

Using My Account offers several benefits, including:

• Convenience: You can pay your bills anytime, anywhere, and avoid late fees.
• Secure: My Account uses industry-standard security measures to protect your personal information.
• Easy: My Account simplifies the payment process, allowing you to manage your account and make payments in one place.
• Paperless: By opting for e-billing, you can reduce paper waste and receive an email notification when your bill is ready.

Business & Commercial Services – Mail/In-Person Payment

If you prefer to pay your bill through mail or in person, you can do so by following these steps:

1. Go to Business & Commercial Services and download the payment coupon.
2. Fill out the payment coupon and include it with your payment.
3. Mail your payment to the address listed on the coupon or pay in person at the Huntsville Utilities Administration Building.
4. Payment by mail may take several days to process, so be sure to mail your payment with enough time to avoid late fees.

Late Payments and Fees

To avoid late fees, make sure to pay your bill by the due date. Huntsville Utilities offers a 15-day grace period from the bill date to submit payment without incurring a late payment charge. If your payment is not received within this period, a late fee will be charged.

Billing and Collections Policies

Huntsville Utilities has implemented billing and collections policies to ensure fair and consistent treatment of all customers. If you have questions or concerns regarding your bill, please contact Huntsville Utilities’ customer service department.

Conclusion

Paying your Huntsville Utilities bill is straightforward and convenient. By using My Account or the Business & Commercial Services page, you can make your payments quickly and securely. Remember to pay your bill on time to avoid late fees and take advantage of the benefits offered by My Account, such as paperless billing and easy payment management.