Garland Power and Light Bill Pay: A Comprehensive Guide

If you’re a resident of Garland, Texas, and in need of paying your power and light bill, look no further! This guide will provide you with all the information you need to make a payment online or by phone. We’ll cover the various payment options available, fees associated with each method, and how to troubleshoot any issues you may encounter. Let’s get started!

Payment Options

The City of Garland offers several convenient payment options for its residents. You can choose to pay your bill online, by phone, or in person. Here are the details on each payment method:

Online Payment

To pay your bill online, follow these steps:

1. Go to the City of Garland’s website: https://www.garlandtx.gov/
2. Click on the “Payment Options” tab located at the top of the page.
3. Select “Online or by Phone” from the drop-down menu.
4. Enter your account number, including the dashes, and press “Continue.”
5. Review your account information and select “Make a Payment.”
6. Choose your payment method: Visa, MasterCard, Discover, or American Express credit cards, or ATM/debit cards with the Star, Pulse, NYSE, or Accel logo.
7. Enter your payment information and confirm your payment.
8. You will receive a confirmation number; make sure to save this for your records.

Phone Payment

To pay your bill by phone, call the City of Garland’s customer service at 972-205-2671. Follow the prompts to enter your account number, and make your payment using your credit or debit card.

In-Person Payment

If you prefer to pay in person, you can do so at the Garland Utility Customer Service office located at 217 N Fifth St., Garland, TX 75040. The office is open Monday through Friday, 8:00 AM to 5:00 PM.

Fees

Please note that there are fees associated with each payment method. Here’s a breakdown of the fees:

• Online or phone payment: $2.95 for each payment transaction up to $1,000.
• Commercial customers: $15.95 for each payment transaction up to $2,500.

Troubleshooting

If you encounter any issues while making a payment, here are some troubleshooting tips:

• Ensure you have your account number, including the dashes, and your payment information ready.
• Double-check that you are entering the correct account number and identification code.
• Make sure your payment information is correct and that your card has enough funds.
• If you’re still experiencing issues, contact the City of Garland’s customer service at 972-205-2671 for assistance.

Conclusion

Paying your Garland Power and Light bill is now easier than ever! With three convenient payment options available, you can choose the method that works best for you. Remember to keep your account number and payment information handy, and don’t hesitate to contact customer service if you need help. Happy paying!